IAM Lead/Manager

Responsibilities:

• Provide L3 support for Identity and Access Management (IAM) systems in large-scale enterprise environments.
• Lead implementation and support of complex IAM solutions across multiple industry verticals.
• Translate business requirements into IAM solutions and recommend optimal approaches.
• Drive project execution and provide strong technical leadership across IAM initiatives.
• Manage production incidents, change requests, and ensure SLA adherence.
• Design, create, and manage identity policies, provisioning roles, admin roles, and business logic.
• Execute reconciliation processes and manage bulk data operations using feeder services and loaders.
• Schedule and generate reports, audit data, and system monitoring activities.
• Troubleshoot issues by analyzing logs and resolving system errors.
• Collaborate with global teams and stakeholders across different regions.

Required Skills:

• Strong expertise in IAM concepts, architecture, and enterprise implementations.
• In-depth knowledge of LDAP concepts and directory services.
• Experience with directories such as Active Directory, Oracle Internet Directory, CA Directory, Tivoli Directory Server, Sun Directory Server, or Novell Directory Server.
• Hands-on experience with Identity Manager infrastructure setup and maintenance.
• Working knowledge of Java and J2EE components.
• Experience with IAM tools and platforms such as IBM Tivoli, Oracle Identity Manager, or NetIQ.
• Familiarity with application servers such as WebLogic, WebSphere, or JBoss.
• Knowledge of web services (SOAP) is an added advantage.

Soft Skills:

• Excellent communication and stakeholder management skills.
• Strong problem-solving and analytical abilities.
• Ability to work in a global, cross-functional environment.
• Flexibility to work in shifts and travel when required.

Experience And Qualifications:

• 8 12 years of IAM implementation and support experience.
• Minimum 10+ years of L3 support experience in IAM environments.
• Strong customer-facing experience is required.
• CISSP certification is a plus.