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Technical Support 2

Salem, VA, US • Posted 6 hours ago • Updated 6 hours ago

Contract Independent

Contract W2

On-site

$25 - $27.5/hr

OP Consulting Group LLC

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

MICROSOFT DESKTOP
WINDOWS
SHAREPOINT
MS OFFICE
OFFICE 365
MS TEAMS
TROUBLESHOOTING
DESKTOP TROUBLESHOOTING
LAPTOP TROUBLESHOOTING
WIRELESS DEVICE TROUBLESHOOTING
HELP DESK
HELP DESK REQUEST TRACKING
HELP DESK REPORTING TOOLS
CUSTOMER SERVICE
CUSTOMER FIRST ATTITUDE
VALID DRIVERS LICENSE
CLEAN DRIVING RECORD

Summary

Key Responsibilities

Support field staff with new technology and device management.
Communicate effectively with individuals and groups, both verbally and in writing.
Provide agency-specific end user support throughout the Salem District.
Troubleshoot hardware and software issues, managing problem escalation and resolution.

Required Skills and Experience

Extensive skill with Microsoft Desktop products including Windows, SharePoint, MS Office Suite (online), and MS Teams (5 years).
Proficiency in troubleshooting tools and managing desktop and laptop computers as well as wireless devices (5 years).
Experience with help desk request tracking and reporting tools (5 years).
Strong customer service skills with a "customer first" attitude (5 years).

Desired Skills

Provide computer training for field staff.
Knowledge of computer/mobile device applications in an enterprise environment.
Experience with creating training documentation.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91138017
Position Id: 26-00550
Posted 6 hours ago

Company Info

About OP Consulting Group LLC

OP Consulting Group was formed by an IT Consultant who was frustrated with the current practices in the staffing industry. With a determination to bring change in the staffing practices, we came up with some bold business practices. We also offer complimenting services of Training and Consulting.

We are not just a middleman but are your partner to help turn your goals into reality. We do not see a job opportunity as a single transaction but the beginning of a long-term relationship.

OP Consulting Group’s promises to you are:
• Upfront and transparent pay rate
• We keep low margins
• Frequent and proactive communication of submission status
• We only work with direct clients or prime vendors
• On-time payment

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