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Production Management Lead / Senior Business Systems Analyst (Salesforce) - 10+ Years - NYC Hybrid

Hybrid in NYC, NY, US • Posted 3 hours ago • Updated 3 hours ago

Contract W2

Contract Independent

12 Months

Hybrid

Depends on Experience

Systems Management Group, Inc

Fitment

Dice Job Match Score™

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Job Details

Skills

Salesforce
ServiceNow
CRM SME
Tableau
Snowflake
Python
SQL

Summary

Role: Production Management Lead / Senior Business Systems Analyst

Location: NYC - 3-4 days/week onsite

JD:

The role will serve as a key liaison between Business, Production Management, and Development teams, ensuring the stability, integrity, and continuous improvement of the Client Data Platform and Salesforce platforms supporting Distribution, Marketing, Operations, Investor Services, Client Relations, and Product Management organizations.

Key Responsibilities

Own day-to-day L3 production management for the Client Data Platform and Salesforce ecosystem
Monitor platform health, data feeds, batch processes, and critical workflows
Handle production monitoring, issue triage, service restoration, incident/problem/outage management, and root cause analysis
Manage business requests, incidents, defects, enhancements, and data-related tickets through ServiceNow
Gather requirements and develop functional specifications, process flows, and use cases
Serve as a Salesforce / CRM SME for business and technology teams
Support release planning, testing, deployment readiness, Jira workflows, and change controls
Perform data validation and investigate data-quality issues
Work directly with senior business and technology stakeholders

Required

7+ years in Production Management, Business Analysis, CRM Technology, or Application Support
Strong Salesforce or enterprise CRM experience
Experience with ServiceNow, Jira, and Agile
Incident management and root cause analysis experience
Hands-on experience with Tableau, Snowflake, SQL, Python, or similar data analysis tools
Strong stakeholder management and communication skills

Regards,

pradeep(@)smg-llc(.)us

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91171941
Position Id: 9063869
Posted 3 hours ago

Company Info

About Systems Management Group, Inc

Systems Management Group, Inc. (SMG) was created in 1989 and is dedicated to providing a complete suite of products and services to the Healthcare Community. In addition to selling and supporting Practice Management & EHR software, we have many add-on products to enhance practice productivity. Our clients include medical practices, clinics and billing services from coast-to-coast.

SMG's team of specialists works with CGM products including Lytec Practice Management and Lytec MD EHR. SMG was one of Lytec's first resellers and continues 35 years later to be amongst its most respected sources of experience and knowledge. We participate on the Lytec Advisory Board and have helped bring critical features and functions to the Lytec software product for many years.

SMG has worked with thousands of medical practices and is dedicated to the art of customer support. Utilizing online remote support tools, we are a phone call away from answering your questions & resolving your issue. Our experienced professional team is schooled and certified in the latest technology and industry requirements.

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Pradeep Villuri

Recruiter @ Systems Management Group, Inc

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Job Details

Skills

Summary

Company Info

About Systems Management Group, Inc

Pradeep Villuri

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