Role: Production Management Lead/Senior Business Systems Analyst
Exp: 10+ yrs
Location: NYC (3-4 days/week)
Note: looking for someone with true production/L3 ownership plus Salesforce/CRM experience, rather than a pure Salesforce BA.
Overview:
The role will serve as a key liaison between Business, Production Management, and Development teams, ensuring the stability, integrity, and continuous improvement of the Client Data Platform and Salesforce platforms supporting Distribution, Marketing, Operations, Investor Services, Client Relations, and Product Management organizations.
Key Responsibilities
- Own day-to-day L3 production management for the Client Data Platform and Salesforce ecosystem
- Monitor platform health, data feeds, batch processes, and critical workflows
- Handle production monitoring, issue triage, service restoration, incident/problem/outage management, and root cause analysis
- Manage business requests, incidents, defects, enhancements, and data-related tickets through ServiceNow
- Gather requirements and develop functional specifications, process flows, and use cases
- Serve as a Salesforce / CRM SME for business and technology teams
- Support release planning, testing, deployment readiness, Jira workflows, and change controls
- Perform data validation and investigate data-quality issues
- Work directly with senior business and technology stakeholders
Required
- 7+ years in Production Management, Business Analysis, CRM Technology, or Application Support
- Strong Salesforce or enterprise CRM experience
- Experience with ServiceNow, Jira, and Agile
- Incident management and root cause analysis experience
- Hands-on experience with Tableau, Snowflake, SQL, Python, or similar data analysis tools
- Strong stakeholder management and communication skills
Regards,
Prakash
prakash.v(@)smg(-)llc(.)us
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