Must Have Skills: BY WMS 2023/2024 technical knowledge, ITIL-based application support, Customer-facing communication, stakeholder management, and support-team leadership
Nice to Have Skills: Blue Yonder WMS techno-functional expertise, specifically versions 2023/2024
Detailed Job Description:
Key Responsibilities
• Lead end-to-end Blue Yonder WMS L2/L3 application support across warehouse sites.
Serve as a subject matter expert for Blue Yonder WMS (2023.x), with deep understanding of end-to-end solution design and support.
• Act as the primary onshore contact for customer communication, escalations, and service governance.
• Manage incidents, problems, changes, releases, root cause analysis, and major incident recovery.
• Coordinate with warehouse operations, IT teams, offshore support, product teams, and third-party vendors.
• Monitor SLA and KPI performance, identify recurring issues, and drive automation and ticket-reduction initiatives.
• Guide offshore teams, strengthen knowledge management, and ensure operational readiness.
Required Skills
• 10+ years of WMS experience, including hands-on Blue Yonder WMS experience.
• Should have good Blue Yonder WMS (Version 2023, 2024) technical knowledge
• Strong knowledge of core Blue Yonder WMS inbound, outbound, inventory, replenishment, allocation, wave, picking, packing, and shipping processes.
• Experience supporting integrations with ERP, TMS, automation/MHE, and third-party applications.
• Proficiency in production troubleshooting, SQL/data analysis, interfaces, APIs, web services, and message flows.
• Strong understanding of ITIL-based AMS operations, SLA management, and service management tools.
• Excellent customer-facing communication, stakeholder management, leadership, and problem-solving skills.
