Incident Response Specialist - 100% onsite

Service point has a customer seeking an Incident Response Specialist for a 4-month temp-to-hire opportunity located in Fountain Valley, CA. This is a 100% onsite position working Monday-Friday, 8 AM-5 PM. We are seeking a diligent Incident Response Specialist to join our team. This role involves managing and responding to security incidents, performing detailed investigations into breaches, and developing strategies to prevent future infractions. Our ideal candidate is a critical thinker with a

Job Description: Role: ITIL Incident Management/IT Ops Analyst Location: Irvine, CA(Onsite) Problem Management ExecutionOwn the end-to-end Problem Management lifecycle in alignment with ITIL practicesPerform Root Cause Analysis (RCA) using structured methodologies (5 Whys, Fishbone, etc.)Identify and track Known Errors and maintain the Known Error Database (KEDB)Drive permanent fixes in collaboration with L2/L3 infrastructure and application teamsIncident & Major Incident Support Support Major

Position: ITIL Incident Manager / IT Ops AnalystLocation: Irvine, CA 5 days onsite Job Description: Problem Management Execution Own the end-to-end Problem Management lifecycle in alignment with ITIL practicesPerform Root Cause Analysis (RCA) using structured methodologies (5 Whys, Fishbone, etc.)Identify and track Known Errors and maintain the Known Error Database (KEDB)Drive permanent fixes in collaboration with L2/L3 infrastructure and application teamsIncident & Major Incident Support Suppor

35 years of hands-on experience in Problem Management or Incident Management within IT OperationsITILStrong working experience with ServiceNow (Problem Management or Major Incident modules)Experience conducting Root Cause Analysis and Post-Incident ReviewsWillingness to participate in 247 on-call rotation