ITIL Incident Management Analyst

Job Description: Role: ITIL Incident Management/IT Ops Analyst Location: Irvine, CA(Onsite) Problem Management ExecutionOwn the end-to-end Problem Management lifecycle in alignment with ITIL practicesPerform Root Cause Analysis (RCA) using structured methodologies (5 Whys, Fishbone, etc.)Identify and track Known Errors and maintain the Known Error Database (KEDB)Drive permanent fixes in collaboration with L2/L3 infrastructure and application teamsIncident & Major Incident Support Support Major

Position: ITIL Incident Manager / IT Ops AnalystLocation: Irvine, CA 5 days onsite Job Description: Problem Management Execution Own the end-to-end Problem Management lifecycle in alignment with ITIL practicesPerform Root Cause Analysis (RCA) using structured methodologies (5 Whys, Fishbone, etc.)Identify and track Known Errors and maintain the Known Error Database (KEDB)Drive permanent fixes in collaboration with L2/L3 infrastructure and application teamsIncident & Major Incident Support Suppor

Description We are looking for an experienced IT specialist to lead delivery operations in a vendor-managed infrastructure environment. This long-term contract position is based in Irvine, California, and focuses on overseeing cloud and data center services while ensuring operational stability and measurable progress. The ideal candidate will excel in driving vendor accountability and maintaining high standards for service availability, performance, and security. Responsibilities: Oversee daily

Job Title: Application Management Services (AMS) LeadLocation: Fountain Valley, CAFulltime / Contract to Hire Experience Required: 5 10 Years Domain Advantage: Connected Cars / InVehicle Telematics About the Role We are looking for an experienced Application Management Services (AMS) Lead to drive monitoring, incident management, outage resolution, and endtoend operational excellence for missioncritical applications. This role requires strong technical depth in observability, handson monitorin