Quality Assurance Analyst

Scope of Work / Job Overview

The Quality Assurance Analyst will serve as the primary point of communication for the project team and play a key role in ensuring the quality and reliability of enterprise systems. This position focuses on test planning, execution, defect management, and coordination of testing activities across multiple stakeholders.

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Key Responsibilities

< data-start=555 data-end=600>Test Case Development and Management

• Identify and document end to end test scenarios covering critical business processes and system requirements
• Develop detailed test cases with clear objectives, steps, and expected outcomes
• Collaborate with Subject Matter Experts to validate functional and non functional coverage
• Maintain all test assets in Azure DevOps to ensure version control and accessibility

< data-start=983 data-end=1018>System Integration Testing

• Design and develop test cases for multiple agency systems based on approved requirements and workflows
• Define preconditions and required test data for execution readiness
• Document detailed steps and expected results for all testing scenarios

< data-start=1274 data-end=1319>User Acceptance Testing Coordination

• Coordinate UAT activities in alignment with the approved UAT plan
• Support planning sessions, walkthroughs, and stakeholder reviews
• Assist UAT coordinator to ensure successful execution and alignment

< data-start=1532 data-end=1570>Testing Execution and Support

• Guide staff on testing processes, tools, and best practices including Azure DevOps onboarding
• Monitor testing progress and ensure timely completion
• Document test execution results including inputs, outputs, and deviations
• Perform functional and system integration testing in collaboration with business analysts

< data-start=1900 data-end=1926>Defect Management

• Log and categorize defects based on severity and business impact
• Provide detailed reproduction steps and supporting evidence
• Coordinate defect tracking and resolution using ServiceNow

< data-start=2124 data-end=2160>Reporting and Documentation

• Generate reports on test execution, defect metrics, and system readiness
• Continuously improve Azure DevOps dashboards
• Submit progress reports for stakeholder review
• Obtain QA Lead approval for all deliverables

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Required Qualifications

• Minimum 3 years of experience in system development, testing, or business analysis
• Strong knowledge of testing methodologies and testing types including functional, integration, regression, performance, and security
• Experience with test planning, execution, defect tracking, and reporting
• Basic Unix or Linux knowledge for job monitoring and log analysis
• Experience with ETL tools, reporting tools, and test management tools such as Azure DevOps and ServiceNow
• Working knowledge of databases such as Oracle and SQL Server
• Strong analytical and problem solving skills
• Excellent communication and collaboration skills
• High attention to detail and quality
• Ability to assess risks and support decision making

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Preferred Qualifications

• Certifications such as ISTQB, CSTE, CAST, or CSQA