Senior AWS Engineer

Primary Responsibilities:

• Design, develop, and maintain contact center solutions using Amazon Connect, AWS Lambda, EventBridge, Notification Services, CloudWatch, Cloud Logging, and CloudFormation
• Build and optimize call flows, routing logic, and IVR systems, including IVR-to-bot migration strategies
• Implement prompt engineering techniques for conversational AI and integrate NLP/ML frameworks into telephony workflows
• Develop and maintain applications using JavaScript, ReactJS, and Node.js
• Ensure seamless API integration with RESTful services and middleware components
• Configure and manage VoIP, SIP, SIP Clusters, and Session Border Controllers (SBCs)
• Utilize GitHub and GitHub Actions for version control and CI/CD automation
• Collaborate with cross-functional teams to ensure high-quality deliverables and adherence to security and compliance standards
• Monitor system performance and troubleshoot issues using CloudWatch, Cloud Logging, and related tools

Required Qualifications:

• Bachelor's degree or equivalent in an IT-related field
• Minimum 5 years of software engineer experience
• Hands-on experience with Amazon Connect and AWS services (Lambda, EventBridge, Notification Services, CloudWatch, Cloud Logging, CloudFormation)
• Proficiency in JavaScript, ReactJS, and Node.js
• Strong understanding of VoIP, SIP, SIP Clusters, and SBCs
• Experience designing and building call flows and routing in contact center systems
• Expertise in prompt engineering, NLP, and ML frameworks
• Strong API integration skills (RESTful services, middleware)
• Excellent teamwork and communication skills

Nice to Have:

• Experience with Java
• Familiarity with IVR systems and IVR-to-bot migration
• Test automation experience
• Knowledge of Google Cloud Platform, Azure, and Splunk
• Experience with Salesforce or Pega
• Working knowledge of MongoDB Atlas