Description:
Lead discovery and design sessions with clients to deeply understand business processes and field service requirements.
Individual must be Field service consultant certified, advanced field service accreditation is nice to have
Individual should have excellent knowledge in Sales/Service Cloud & specifically FSL experience
Individual must show case real 3-4 implementation experience on FSL.
Drive discussions & workshop with Client Senior Execs and Client Chief Architects
Define the optimal scheduling strategy by configuring and deploying complex scheduling policies, work rules, and service objectives within ESO.
Design and architect integrations with external systems (e.g., third-party mapping services) to support field service operations.
Provide technical guidance and oversight to the development team, ensuring all configurations and customizations (Apex, LWC, Flows) adhere to architectural standards and FSL best practices.
Ensure that the implemented solution is scalable, maintainable, and performs optimally, even with large data volumes.
Work hands-on with FSL configuration, including the data model (Work Orders, Service Appointments, Service Resources), territories, and capacity-based resource planning.
10+ years of experience in the Salesforce ecosystem, with at least 5-8 years as a Solution or Technical Architect.
Extensive, hands-on experience specifically with Salesforce Field Service (FSL) and its managed package.
Deep expertise and practical experience working with the Enhanced Scheduling and Optimization (ESO) engine, including configuration of scheduling policies, service objectives, and resource priority settings.
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