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Program Manager AMS

Cleveland, OH, US • Posted 13 hours ago • Updated 13 hours ago

Full Time

On-site

Depends on Experience

Fitment

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Job Details

Skills

Program Management
Application Management Services
AMS
SLAs
KPIs
Portfolio
Delivery
Operation

Summary

Job title: Program Manager AMS

Location: Cleveland, OH (hybrid/Onsite)

Job type: Full time

Interview: Video

Job Description:

Position Overview

The Onsite Program Manager for AMS will be responsible for leading, managing, and governing endtoend Application Management Services for the client. This role requires strong stakeholder management, delivery oversight, and the ability to drive operational excellence across distributed teams. The Program Manager will act as the primary point of contact for all AMS activities onsite and ensure service performance meets contractual commitments.

Key Responsibilities

Delivery & Operations Management

Oversee daytoday AMS delivery across incident management, service requests, problem management, and minor enhancements.
Ensure adherence to agreed SLAs, KPIs, and compliance requirements.
Lead governance calls, prepare dashboards, and drive continuous service improvements.
Coordinate with offshore/nearshore teams to ensure seamless service delivery.

Stakeholder & Client Management

Act as the single point of contact (SPOC) for client stakeholders onsite.
Build strong relationships with business, IT owners, and vendor partners.
Manage escalations, prioritize critical issues, and ensure timely resolution.
Conduct regular client meetings, status reviews, and strategic planning sessions.

Program & Portfolio Governance

Establish and run governance frameworks weekly, monthly, and quarterly reviews.
Maintain accurate reporting on budgets, resource utilization, risks, and dependencies.
Track and report financials including forecasts, invoicing, and cost optimization.

Team Leadership & People Management

Lead onsite team members and coordinate with offshore delivery managers.
Facilitate knowledge sharing, onboarding, and capability development.
Drive performance management, mentoring, and motivation initiatives.

Process Excellence & Continuous Improvement

Champion ITIL best practices for AMS operations.
Identify automation opportunities and efficiency improvements.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10200946b
Position Id: 9007096
Posted 13 hours ago

Contact the job poster

Mohammad Afzal

Recruiter @ Nityo Infotech Corporation

View Profile

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