Service Manager-Hybrid in Los Angeles, CA

IT Service Manager Location: Los Angeles, CA (Hybrid) Duration: 12 months Job Description: Ensure SLA compliance and maintain high availability of business-critical applications/systems Take ownership of application downtime incidents and act as the primary escalation point during outages Leverage a strong development background to better understand application behavior, logs, and issue diagnosis Possess a thorough understanding of the Software Development Life Cycle (SDLC)to align support with

Experience Level : 15 to 20 years.Ensure SLA complianceand maintain high availability of business-critical applications/systems Take ownership of application downtime incidents and act as the primary escalation point during outages Leverage astrong development backgroundto better understand application behavior, logs, and issue diagnosis Possess thorough understanding ofSoftware Development Life Cycle (SDLC)to align support with build, release, and production cycles Manage major incidents with c

Key Responsibilities: Manage day-to-day operations of Digital Content Management Systems, including user onboarding, configuration, content deployment, and reporting.Enable immediate onsite action for critical incidents and access issuesLead incident, problem, and service recovery management during outagesServe as primary interface with Client IT and Business teams ensuring real-time communication and issue tracking.Collaborate with L1/L2/L3 support teams, customer IT teams, OEMs, and partners f

Incident Management ITILIntroduction:The Incident Management ITIL position is a crucial role within our IT Operations team. The individual in this role will be responsible for managing and resolving incidents to ensure the smooth operation of our IT services. They will work closely with various technical teams to identify root causes of issues and implement solutions to prevent future incidents. Responsibilities:Manage and prioritize incidents according to established ITIL processes and procedur