Application Support Lead with Azure cloud

Los Angeles, CA, US • Posted 4 days ago • Updated 1 day ago
Contract W2
Contract Corp To Corp
6 Months
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Application Support
  • Production Support
  • Team Leadership
  • IT Service Management
  • Microsoft Azure
  • Digital Content

Summary

Key Responsibilities:

  • Manage day-to-day operations of Digital Content Management Systems, including user onboarding, configuration, content deployment, and reporting.
  • Enable immediate onsite action for critical incidents and access issues
  • Lead incident, problem, and service recovery management during outages
  • Serve as primary interface with Client IT and Business teams ensuring real-time communication and issue tracking.
  • Collaborate with L1/L2/L3 support teams, customer IT teams, OEMs, and partners for timely resolution of incidents and continuous service improvement.

Required Skills:

  • Strong troubleshooting across Application + Cloud + Infrastructure
  • Hands-on Azure cloud operations exposure
  • ITSM expertise (ServiceNow)
  • Network and system administration expertise
  • Excellent communication and stakeholder management
  • Ability to manage critical incidents within SLA
  • Collaborative approach with client–offshore teams

Preferred Qualifications:

  • 12-15 years of experience in IT including application support programs
  • Strong experience in application/platform operations, incident management, and production support environments
  • Proficiency in troubleshooting applications, performing root cause analysis, and managing system performance
  • Hands-on experience with ITSM tools (e.g., ServiceNow) and stakeholder coordination in a multi-vendor environment
  • Knowledge of preventive maintenance, system upgrades, patching, and offshore team coordination
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91099677
  • Position Id: 8992161
  • Posted 4 days ago
Contact the job poster
SD

Srinath Deekonda

Delivery Manager - Recruitment @ Talent Groups
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