ITSM Service Delivery Manager

We are seeking a skilled Service Manager with expertise in leading and managing application & infrastructure operations for a large Client within a Managed Services environment. The role needs to monitor & ensure consistent QCD (Quality, Cost, Delivery) performance, provide strong ITIL governance, and seamless collaboration across onsite and offshore teams. This position drives operational excellence, customer satisfaction, and unified service delivery across multiple domains. Key Responsibiliti

Experience Level : 15 to 20 years.Ensure SLA complianceand maintain high availability of business-critical applications/systems Take ownership of application downtime incidents and act as the primary escalation point during outages Leverage astrong development backgroundto better understand application behavior, logs, and issue diagnosis Possess thorough understanding ofSoftware Development Life Cycle (SDLC)to align support with build, release, and production cycles Manage major incidents with c

Key Responsibilities: Manage day-to-day operations of Digital Content Management Systems, including user onboarding, configuration, content deployment, and reporting.Enable immediate onsite action for critical incidents and access issuesLead incident, problem, and service recovery management during outagesServe as primary interface with Client IT and Business teams ensuring real-time communication and issue tracking.Collaborate with L1/L2/L3 support teams, customer IT teams, OEMs, and partners f

Manager, IT Service Delivery (AI&T) Department: Information Technology Employment Type: Full Time Location: Redondo Beach Compensation: $155,000 - $180,000 / year Description The Manager, IT Service Delivery (AI&T) at Impulse is responsible for leading service delivery operations supporting engineering, integration, and test environments. This role ensures systems, endpoints, and infrastructure are operational, available, and ready to support test execution and engineering workflows. The Ma