Program Manager

Role: Program Manager

Location: Raleigh, NC (on-site)

Contract role

Job description:

Seeking an experienced IT Planning and Delivery Portfolio Manager to support the Store Technology portfolio.

This individual will lead execution across multiple strategic technology initiatives that support store operations, point-of-sale systems, fulfillment, delivery services, inventory capabilities, and retail technology modernization efforts.

The successful candidate will drive cross-functional coordination, dependency management, release readiness, executive reporting, risk management, and program execution across multiple product and engineering teams.

This role serves as a strategic delivery leader responsible for improving execution predictability, increasing organizational alignment, and ensuring successful delivery of initiatives that directly impact stores and customers.

Essential Duties and Responsibilities:

1. Drive planning and execution of large cross-functional technology initiatives.
2. Coordinate efforts across Product, Engineering, Infrastructure, Operations, Support, Architecture, Security, and Business teams.
3. Develop delivery plans, milestones, and execution strategies.
4. Ensure alignment between business objectives and delivery commitments.
5. Identify and manage dependencies across multiple teams and workstreams.
6. Facilitate resolution of delivery risks, issues, and blockers.
7. Drive accountability across internal and external stakeholders.
8. Coordinate program activities across multiple products and platforms.
9. Develop executive-level status reporting and delivery dashboards.
10. Monitor initiative health, risks, milestones, and key performance indicators.
11. Lead governance reviews, planning sessions, and leadership updates.
12. Provide transparency into portfolio execution and readiness.
13. Coordinate release planning and deployment activities.
14. Facilitate operational readiness and go-live planning.
15. Partner with Support and Operations teams to ensure successful rollout and adoption.
16. Support post-deployment stabilization and hypercare activities.
17. Coordinate delivery efforts involving third-party technology providers.
18. Monitor partner commitments and delivery performance.
19. Ensure vendor deliverables remain aligned with overall program objectives.

Qualifications

Required

1. 8+ years of experience in Program Management, Delivery Management, Technical Program Management, Portfolio Management, or related disciplines.
2. Proven experience leading enterprise-scale technology initiatives.
3. Demonstrated success managing complex cross-functional programs.
4. Strong experience with Agile and hybrid delivery methodologies.
5. Experience managing project schedules, dependencies, risks, and executive communications.
6. Strong facilitation, communication, and stakeholder management skills.
7. Experience influencing decisions across organizations without direct authority.
8. Expertise with Jira, Confluence, Microsoft Office, ServiceNow and delivery reporting tools.

Preferred

1. Experience supporting retail technology, store systems, POS, supply chain, logistics, fulfillment, or customer-facing platforms.
2. Experience coordinating multiple Agile teams within a shared initiative.
3. Experience supporting large-scale technology transformation efforts.
4. Familiarity with operational readiness and production release processes.
5. PMP, PMI-ACP, SAFe, Scrum Alliance, or similar certifications preferred.
6. Experience working within product-centric organizations.