job summary:
We are seeking a Helpdesk Technical Consultant to support our Tier 1 helpdesk operations. This role serves as the first point of contact for all technical inquiries, providing initial troubleshooting and support for day-to-day needs. We are looking for a candidate well-versed in modern Windows environments and corporate ticketing systems who can thrive in a fast-paced, mid-sized company setting.
location: Oakbrook Terrace, Illinois
job type: Contract
salary: $25 - 32 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Key Responsibilities
- Initial Troubleshooting: Act as the first line of defense, diagnosing and resolving Tier 1 hardware and software issues (e.g., password resets, connectivity issues, software installs).
- Ticket Intake: Monitor and manage the incoming ticket queue using ServiceNow or ServiceDesk Plus, ensuring all issues are logged accurately and categorized correctly.
- Windows Support: Provide dedicated support for end-users operating on Windows 10 and Windows 11.
- Escalation Management: Resolve tickets within the Tier 1 scope or properly document and escalate complex issues to Tier 2/Senior Engineers as needed.
- Documentation: Create and maintain basic "how-to" documentation for end-users to assist with self-service resolution.
qualifications:
Required Qualifications
Helpdesk Experience: Experience in a Corporate Helpdesk environment, specifically within a small to mid-size company - minimum of 2 years
Technical Skills: Proficiency with Windows 10 and Windows 11 and the Microsoft 365 suite.
Software Proficiency: Direct experience using ServiceNow or ServiceDesk Plus (or similar enterprise helpdesk software).
Communication: Strong customer service skills with the ability to remain patient and professional while assisting non-technical staff.
Problem-Solving: Ability to follow standard operating procedures to resolve common technical issues efficiently.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
![]()
Never miss an opportunity! Create an alert based on the job you applied for.
