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Help Desk Analyst

Nashville, TN, US • Posted 5 hours ago • Updated 5 hours ago

Contract W2

Contract Independent

On-site

$30/hr

Vaco by Highspring

Fitment

Dice Job Match Score™

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Job Details

Skills

Summary

Service Desk Analyst (Onsite | Full-Time)

Nashville, TN (Onsite)
Full-Time, Permanent
Hours: Monday–Friday, 8:30am–5:00pm
Salary: $60,000 annually
Target Start: Early June

The Role

We’re hiring a Service Desk Analyst to join a small, hands-on IT team supporting internal employees across the organization. This is a fully onsite, full?time position and a strong fit for someone who takes ownership of issues, communicates well, and enjoys being a reliable point of contact for day?to?day technology support.

This role is highly visible and regularly supports employees at all levels, including senior leadership. The right person will be professional, proactive, and comfortable working in a fast-paced environment.

What You’ll Be Doing

Serve as the first point of contact for IT support requests
Troubleshoot and resolve common hardware, software, access, and connectivity issues
Log, track, and update tickets using a service desk platform (Jira or similar)
Support Microsoft 365 tools including Outlook, Teams, SharePoint, and the Admin Center
Assist with user onboarding/offboarding and basic account administration
Escalate issues when needed while staying involved through resolution
Provide professional, white?glove support for executive users
Support conference room technology and other onsite IT needs
Follow IT procedures, documentation, and security best practices
Help identify repeat issues and improve processes and documentation over time

What We’re Looking For

1–2 years of experience in a Service Desk, Help Desk, Desktop Support, or IT Support role
(Candidates with relevant IT certifications and strong soft skills will also be considered)
Experience supporting Microsoft 365 environments
Comfortable working in a ticketing system
Basic Windows and networking troubleshooting skills
Strong communication and customer service skills
A proactive, dependable mindset — someone who takes ownership
Polished and professional; this role regularly supports leadership

Nice to Have

Office 365 admin experience (users, licensing, admin portal)
Exposure to Azure or virtual desktop environments
Basic scripting experience or interest in learning
IT certifications (CompTIA, Microsoft Fundamentals, etc.)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10115369
Position Id: 478228
Posted 5 hours ago

Company Info

About Vaco by Highspring

Vaco is the Talent Solutions division of Highspring, a leading global professional services organization. With expertise in Accounting and Finance, Technology and Digital, and Human Resources and Operations, Vaco provides Contract Staffing and Direct Hire solutions. Vaco’s parent company, Highspring, helps clients with two additional integrated service offerings: Consulting and Managed Services. With more than 10,000 employees across more than 45 offices worldwide, Highspring gives partners the agility to thrive, address challenges, and seize opportunities in a rapidly changing world. Get to know us at vaco.com. 

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