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Desktop Support

Cleveland, OH, US • Posted 1 day ago • Updated 1 day ago

Contract Independent

Contract W2

On-site

$29/hr

Vaco by Highspring

Fitment

Dice Job Match Score™

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Job Details

Skills

Summary

IT Support Technician (Contract-to-Hire) – On-Site Clinical Support

Job Type: Contract-to-Hire (6 months with a high chance of becoming permanent)

Schedule: Monday to Friday, regular business hours (overtime is not expected)

Location: On-site at specific clinical locations

Start Date: As soon as possible

Pay Range: $28–$29/hr (W2)

Overview

We’re a growing healthcare organization seeking a skilled IT Support Technician to join us on-site. Your role will be vital in offering technical support to our clinic and office staff, ensuring everything operates smoothly in our dynamic, patient-focused environment.

This is a 6-month contract-to-hire opportunity, ideal for someone who excels in customer service, problem-solving, and hands-on technical support.

Responsibilities

• Dive in and assist our clinical and administrative staff with IT issues.

• Quickly and professionally troubleshoot and resolve user problems.

• Train our end-users on hardware, software, and our internal systems.

• Monitor and optimize the performance of our hardware, software, and systems.

• Support our network connectivity, including Cisco routers, switches, and wireless access points.

• Conduct Wi-Fi coverage checks, failover testing, and verify physical cabling.

• Collaborate with engineers to troubleshoot issues and ensure everything aligns with design documentation.

• Handle inventory tasks like:

? Scanning asset tags

? Assigning building/room locations

? Verifying device counts (monitors, keyboards, etc.)

? Ensuring devices are powered on and connected to data ports

• Be on-site to support employees during arrival and go-live periods.

• Assist with printing systems and troubleshoot any issues on-site.

• Work with our IT, Service Desk, and clinical training teams.

• Help with staging equipment for installation.

• Document technical processes and keep our knowledge libraries current.

Requirements

• 2–5 years of experience in IT support or helpdesk roles

• Strong troubleshooting skills and a customer service mindset

• Solid understanding of computers and software

• Basic knowledge of networking concepts (entry-level is acceptable)

• Experience with IT helpdesk/ticketing systems

• Ability to train end-users effectively

• Strong communication and interpersonal skills

• Experience documenting procedures and technical steps

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10115369
Position Id: 478091
Posted 1 day ago

Company Info

About Vaco by Highspring

Vaco is the Talent Solutions division of Highspring, a leading global professional services organization. With expertise in Accounting and Finance, Technology and Digital, and Human Resources and Operations, Vaco provides Contract Staffing and Direct Hire solutions. Vaco’s parent company, Highspring, helps clients with two additional integrated service offerings: Consulting and Managed Services. With more than 10,000 employees across more than 45 offices worldwide, Highspring gives partners the agility to thrive, address challenges, and seize opportunities in a rapidly changing world. Get to know us at vaco.com. 

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