Job Description: ( Only on C2C )
Note: H1B not accepted
Role: Technical Product Manager- IVR
Work Authorization: U.S.C/ H.4/ L2/ TN ( Only on C2C )
Mode: Onsite
Duration: Long term contract
Location: NY/Dallas/Chicago
Relocation: Acceptable
Required qualifications, capabilities, and skills.
▪ Bachelor’s Degree in computer science or a closely related discipline, or an equivalent combination of formal education and experience.
▪ Strong understanding of customer facing digital or voice solutions, preferably conversational IVR or chatbot platforms.
▪ Understanding of distributed systems, cloud computing, and microservices architectures
▪ 5+ years of experience working as Technical Lead/Design lead/ Solution lead/Technical Product Manager
▪ The candidate will have a strong work ethic, be a self-starter, and be able to be highly productive in a dynamic, collaborative environment.
▪ Strong business process acumen with experience in supporting business stakeholders.
▪ Business-level communication is a must.
▪ Facilitates dialogues that produce new perspectives and trigger recommendations for substantial innovative/enhancement, and analysis of consequences.
▪ Skilled in negotiation to align stakeholders and communicate a single synthesized perspective to the scrum team.
▪ Database knowledge – SQL, NoSQL, table structure, data relationships
Behavioral Competencies
• Effective Communication: Clearly articulate technical concepts to non-technical stakeholders
• Leadership: Mak informed decisions promptly, balancing risks and benefits. Take responsibility for the success and failures, leading by example.
• Collaboration: Foster a collaborative environment where team members can contribute effectively. Mediate conflicts and find mutually agreeable solutions.
• Problem- Solving: Demonstrate analytical thinking, resourcefulness and think outside the box to find innovative solutions to challenging problems.
• Adaptability: Quickly adjust to changing priorities, technologies, and market conditions. Stay calm and focused under pressure, maintaining productivity during crises.
• Customer focus: Prioritize customer feedback to enhance user satisfaction.
• Strategic Thinking: Stay informed about market trends, emerging technologies and set and pursue strategic goals that drive growth and solution success.
• Negotiation skills: Build relationships and influence others to achieve program goals.]
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