Technical Product Manager- IVR

Role: Technical Product Manager- IVR
Mode: Onsite
Duration: Long term contract
Visas: // L2 EAD/ TN
Location: NY / Dallas, TX / Chicago, IL
Relocation: Acceptable

Job Description:
Required qualifications, capabilities, and skills:

• Bachelor’s Degree in computer science or a closely related discipline, or an equivalent combination of formal education and experience.
• Strong understanding of customer facing digital or voice solutions, preferably conversational IVR or chatbot platforms.
• Understanding of distributed systems, cloud computing, and microservices architectures
• 5+ years of experience working as Technical Lead/Design lead/ Solution lead/Technical Product Manager
• The candidate will have a strong work ethic, be a self-starter, and be able to be highly productive in a dynamic, collaborative environment.
• Strong business process acumen with experience in supporting business stakeholders.
• Business-level communication is a must.
• Facilitates dialogues that produce new perspectives and trigger recommendations for substantial innovative/enhancement, and analysis of consequences.
• Skilled in negotiation to align stakeholders and communicate a single synthesized perspective to the scrum team.
• Database knowledge – SQL, NoSQL, table structure, data relationships
  
  

Behavioral Competencies:

• Effective Communication: Clearly articulate technical concepts to non-technical stakeholders
• Leadership:  Mak informed decisions promptly, balancing risks and benefits. Take responsibility for the success and failures, leading by example.
• Collaboration: Foster a collaborative environment where team members can contribute effectively. Mediate conflicts and find mutually agreeable solutions.
• Problem- Solving:  Demonstrate analytical thinking, resourcefulness and think outside the box to find innovative solutions to challenging problems.
• Adaptability: Quickly adjust to changing priorities, technologies, and market conditions. Stay calm and focused under pressure, maintaining productivity during crises.
• Customer focus: Prioritize customer feedback to enhance user satisfaction.
• Strategic Thinking:  Stay informed about market trends, emerging technologies and set and pursue strategic goals that drive growth and solution success.
• Negotiation skills: Build relationships and influence others to achieve program goals.]