Infrastructure & Platform Ownership:
• Manages the day-to-day operations of infrastructure hardware and software, including system performance, configuration, maintenance, patching, and repair.
• Administer, maintain, and optimize enterprise systems across on-premises and cloud environments.
• Apply revisions to host system firmware and software. Works with vendors to assist support activities.
• Support core infrastructure services, including Active Directory, DNS, DHCP, Microsoft PKI, Microsoft Entra ID, Group Policy, SCCM, Intune, Bitlocker, Key Management, Privileged Identity Management, Log Analytics, and Digital Rights Management
• Manage and support SAN/NAS storage infrastructure to ensure high availability, performance, capacity, and scalability.
• Maintain enterprise backup and recovery systems, including procedures, documentation, and restoration processes for host operating systems, and host-based applications.
• Support Microsoft Azure lasS/PaaS, Microsoft 365, Windows Server, Linux Server, and related infrastructure platforms.
• Perform system health monitoring, capacity planning, lifecycle management, patching, and firmware/software updates.
• Support virtualization platforms, including Hyper-V and VMware.
• Provide after hours on call support on a rotation schedule with other staff members
Troubleshooting, Automation & Continuous Improvement:
• Lead troubleshooting and root-cause analysis for complex infrastructure issues, working with vendors and internal support teams as needed.
• Develop and maintain infrastructure automation capabilities to improve service delivery, operational efficiency, and business continuity.
• Create tools, procedures, and documentation to support Client Support, Applications Development, and other internal teams.
• Recommend system redesigns, configuration changes, and technology improvements to strengthen performance, reliability, security, and scalability.
• Stay current with developments in systems administration, infrastructure automation, cloud services, and enterprise security technologies.
Security, Compliance & Governance:
• Enforce established procedures and governance policies to maintain security and protect infrastructure from unauthorized access, misuse, and service disruption.
• Understand and apply relevant security, privacy, compliance, and quality principles in accordance with Company policies and applicable regulations.
• Maintains procedures, programs, and documentation for backup and restoration of host operating systems and host-based applications.
What You Contribute
• A Bachelor''s degree in Engineering, Computer Science, Information Technology, or a related field with 8+ years of enterprise-level systems administration and/or engineering experience; or an equivalent combination of education and experience.
• 8+ years of experience supporting Microsoft Technologies, including Windows Server, Active Directory/Entra ID, ADFS, DNS, DHCP, PowerShell, Intune, and SCCM/SCOM.
• 5+ years of experience supporting Microsoft Azure laaS/PaaS and Microsoft 365 services, including Exchange Online, OneDrive, SharePoint, Microsoft Teams, etc.
• Experience administering Linux systems; RHEL experience preferred.
• Experience supporting SAN/NAS storage environments.
• Experience with enterprise backup and recovery procedures.
• Strong troubleshooting and problem-solving skills in Windows operating systems and TCP/IP networking.
• Experience deploying, configuring, and maintaining on-premises virtualization platforms, including Hyper-V and VMware.
• Experience installing, configuring, and maintaining PKI or similar certificate management tools.
• Experience automating infrastructure provisioning (IaC) and configuration management.
• Experience onboarding applications for SSO, with a strong understanding of SAML and OpenID protocols.
• Windows Server Hybrid Core Infrastructure and Advanced Services certification will be a plus
• Azure Solutions Architect Expert certification or equivalent experience.
• Experience administering ERP and integration platforms, such as SAP and Dell Boomi.
• Experience with Cisco UCS and other network hardware administration.
• DevOps experience in configuration management and infrastructure automation.
• Ability to plan, organize, and document complex system design activities and configure systems in alignment with institutional policies and procedures.
• Ability to manage multiple priorities, handle concurrent projects, and respond effectively to urgent or complex operational issues.
• High degree of accuracy, attention to detail, and organizational skill.
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