Information Technology Specialist

Title: Information Technology Specialist

State Role Title: Salary Non-Specified

Hiring Range: Hiring range for this position is $84,114.20 - $96,731.33, commensurate with education and experience

Pay Band: UG

Agency: VA Cannabis Control Authority

Location: VA Cannabis Control Authority

Agency Website: ;br>
Recruitment Type: General Public - G

Job Duties

IT Support & Troubleshooting
Support the IT Service Desk and triage IT issues.
Resolve issues related to desktop and laptop PC hardware, desktop software, general application troubleshooting, mobile devices, and various telephone systems.
Resolve network and infrastructure issues.

Network & Infrastructure Management
Set up, configure, manage, and troubleshoot routers, switches, and wireless access points.
Monitor network and computer systems performance.

Asset & Documentation Management
Track end-user support activities through the ticketing system.
Track all IT assets using the Asset Management system.
Document any changes to systems, update training and system documentation, and create new procedures as solutions to issues and problems.

Project Participation & Collaboration
Participate in special projects assigned by the Director of Information Technology.

Minimum Qualifications
Knowledge of hardware and software systems configuration and management
Knowledge of IT service management principles and best practices
Knowledge of business process analysis and IT solution design
Proficiency in Microsoft Office 365 administration and end-user support
Technical troubleshooting and diagnostic techniques for hardware, software, and network issues
Written and verbal communication skills for technical and non-technical audiences
Analytical and problem-solving skills for complex technical challenges
Ability to set up, configure, upgrade, manage, and troubleshoot networks, hardware, and software systems
Ability to perform hands-on technical installation, configuration, troubleshooting, maintenance, and recovery of critical agency assets
Ability to apply information technology solutions to address business problems and operational needs
Ability to effectively investigate, analyze, and resolve complex technical issues
Ability to work independently and collaboratively in a dynamic technical environment

Required Education and Experience
High School Diploma, GED, or equivalent Diploma
5 Years of prior experience in an IT Service Desk and/or Support position.

Additional Considerations

Preferred (Optional) Education and Experience
Associate's or Bachelor's degree in Information Technology, Computer Science, or other related field of study.
MSCE Certification

Special Instructions

You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Contact Information

Name: VCCA Recruitment Team

Phone:

Email:

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Reasonable accommodations are available to individuals with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Please call for assistance.

The Commonwealth of Virginia is an Equal Opportunity Employer. It is the policy of the Commonwealth of Virginia to prohibit discrimination on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity or expression, age, veteran status, political affiliation, disability, genetic information, pregnancy, childbirth or related medical conditions in the recruitment, selection, and hiring of its workforce.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer