Description We are seeking an
IT Support Specialist to assess, maintain, and support a multi-site technology environment, including hardware, software, systems, and technology initiatives. This role is responsible for ensuring reliable technology operations, providing end-user support, maintaining asset inventory, supporting technology projects, and helping users maximize available technology solutions.
Key ResponsibilitiesTechnology Assessment & Planning- Evaluate organizational needs for hardware, software, systems, and technology projects.
- Monitor current and upcoming technology initiatives, issues, risks, and action items.
- Assist with planning and supporting technology-related projects and upgrades.
Technical Support & Troubleshooting- Provide technical support for applications, hardware, and system-related issues.
- Troubleshoot, maintain, repair, and upgrade computer systems, peripherals, and software.
- Support users with computers, mobile devices, phones, inventory systems, and business applications.
- Research technical issues and implement appropriate solutions.
Systems Administration & Asset Management- Document, maintain, upgrade, and replace hardware and software as needed.
- Maintain accurate technology asset inventory records.
- Support device lifecycle management, refresh, and deployment activities.
- Assist with system maintenance and operational improvements.
Procurement & Security- Recommend and support the procurement of technology equipment and related resources.
- Maintain and support security controls across systems and software platforms.
- Ensure compliance with established IT policies and procedures.
User Support & Communication- Advise users on technology solutions that support business needs.
- Create clear and professional communications regarding technology updates, issues, and resolutions.
- Develop user-friendly technical documentation, processes, and instructions.
- Meet with stakeholders to gather requirements, discuss technical solutions, and provide status updates.
Issue Management & Escalation- Escalate critical incidents, outages, and security concerns to appropriate technical teams.
- Track and manage incidents, service requests, and change activities through resolution.
- Collaborate with internal and external teams to address complex technical issues.
Additional Preferred Experience- Supporting office relocations, including structured cabling, network equipment, server moves, and telephone setup.
- Assisting with Electronic Health Record (EHR) implementations or other enterprise application deployments.
Requirements Required Qualifications- At least 1 year of experience in IT support, technical support, service desk, or desktop support environments.
- Knowledge of IT Service Management (ITSM) processes, including Incident, Change, Service Request, and Asset Management.
- Experience troubleshooting hardware, software, and end-user technology issues.
- Familiarity with Microsoft 365 applications, including Word, Excel, Outlook, PowerPoint, SharePoint, and Teams.
- Experience leading meetings and configuring audio/visual equipment.
- Strong written and verbal communication skills.
- Ability to create clear user communications and technical documentation.
- Strong organizational skills with the ability to manage multiple priorities.
- Ability to gather information, analyze technical issues, and provide effective solutions.
- Proven ability to work collaboratively within a team environment.
Preferred Qualifications- Experience supporting PC refresh, device deployment, or large-scale hardware lifecycle projects.
- Experience coordinating office moves, technology relocations, or infrastructure setup projects.
- Project management experience with the ability to manage multiple concurrent initiatives.
- Experience with healthcare technology environments, including EHR systems.
Technology Doesn't Change the World, People Do.
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