Help Desk/Desktop Support Analyst

Description

We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Hoboken, New Jersey. In this role, you will provide hands-on technical assistance to faculty, staff, and end users, ensuring smooth computing operations and resolving issues with a focus on excellent customer service. This is a long-term contract position that requires a proactive problem solver with strong technical knowledge and outstanding communication skills.

Responsibilities:
Provide comprehensive Level 1 and Level 2 technical support to faculty, staff, and end users, addressing hardware, software, and connectivity issues.
Manage and prioritize support requests using Freshservice, ensuring timely and accurate resolution.
Troubleshoot and resolve issues across Windows and Mac environments, including remote access and connectivity challenges.
Set up and maintain peripherals, assist with equipment disconnects/reconnects, and support device-related concerns.
Configure and manage devices and endpoints using Microsoft Intune to ensure optimal performance.
Escalate complex technical issues following established procedures to ensure swift resolution.
Maintain detailed and accurate documentation of support activities and ticket updates.
Deliver customer-focused assistance with attention to detail, efficiency, and reliability.

Requirements

Minimum of 3 years of experience in desktop support or a similar technical role.
Proficiency in Active Directory and Microsoft Windows 10.
Strong troubleshooting skills for hardware, software, and network-related issues.
Familiarity with Microsoft Windows environments and service desk ticketing systems.
Excellent communication skills with a customer-oriented approach.
Ability to work independently and manage multiple tasks effectively.
Experience supporting both Windows and Mac systems is preferred.
Knowledge of device management tools, such as Microsoft Intune, is a plus.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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