Business Analyst

Description
Job Summary
Our Client is seeking a Business Analyst II to support the End User Hardware and Software Operations organization. This role provides end-to-end support across the full asset lifecycle, with a strong emphasis on financial acumen, budgeting, forecasting, procurement, and vendor management.
The Business Analyst II will partner closely with IT, Finance, Asset Management, and Technology Services teams to ensure cost control, accurate asset tracking, contract compliance, and high-quality service delivery. While the role is primarily analytical and operational, it also requires limited hands-on involvement (approximately 20-25%) supporting deployments, asset enhancements, and technology services as needed.
Key Responsibilities
Asset Management & Operations
Support the full lifecycle of end-user hardware and software assets, from procurement through deployment, tracking, refresh, and retirement
Maintain accuracy of asset data in ServiceNow, ensuring alignment with financial and inventory records
Support enterprise asset audits and compliance initiatives
Financial Management & Analysis
Perform budget tracking, forecasting, invoicing, and cost analysis related to End User Services
Utilize SAP for purchase requisitions, purchase orders, budget entries, cost center tracking, and financial reporting
Analyze variances and provide financial insights to support leadership decision-making
Maintain chargeback tracking and time reporting where applicable
Procurement, Contracts & Vendors
Develop and support purchasing processes, including vendor evaluation and review
Audit hardware and software maintenance contracts to validate billing accuracy and SLA compliance
Analyze existing contracts and assist with the development of Statements of Work (SOWs)
Facilitate periodic vendor reviews to address performance, compliance, and service improvement opportunities
Reporting & Process Improvement
Generate reports using ServiceNow and Excel, translating data into clear, readable, and visually effective formats
Produce monthly volume reports for computers, mobility, MFDs, and enterprise software
Conduct ad hoc analysis to identify opportunities for process improvement and operational efficiency
Benchmark services and recommend enhancements aligned to industry best practices
End User & Hands-On Support (Limited)
Provide limited hands-on support (~20-25%) including deployment coordination, asset enhancements, and troubleshooting
Support technology needs related to building enhancements, room build-outs, and hyper-care activities
Collaborate with field support, on-site support, AV, and executive support teams under Technology Services
Required Skills & Qualifications
Education
Bachelor's degree in Business Administration, Finance, Information Systems, or related field
OR equivalent relevant professional experience
Experience
Minimum 5 years of experience in end-user operations, asset management, or IT services
Strong background in financial controls, budgeting, forecasting, invoicing, and procurement
Experience working in enterprise or utility-scale environments preferred
Technology & Tools
SAP (forecasting, budget management, reporting, purchase orders)
ServiceNow (asset management, ticketing, reporting)
Microsoft Excel (financial analysis, pivot tables, charts, reporting)
Microsoft O365 (Outlook, Teams, SharePoint)
1. What created the need for this role?
Question:
What has created the need for this role?
Response:
A full-time employee transitioned to another area
This role is a direct replacement
They hire multi-skilled resources, not siloed specialists
The role supports the entire asset lifecycle, including financial responsibilities
Key takeaway:
This is not net-new headcount or project-based-this is a core operational replacement role.
2. What software tools are required?
Question:
What type of software requirements are you looking at for this role?
Response:
SAP is critical
Used for financials, forecasting, budgeting, purchase orders
ServiceNow
Primary platform for asset tracking and reporting
Excel
Used to format reports from ServiceNow
Should be readable and visually clear ("easy on the eyes")
Key takeaway:
SAP + ServiceNow + Excel are non-negotiable tools.
3. How hands-on does the role need to be?
Question:
How recently does the candidate need hands-on asset management or troubleshooting experience, and how much time does that represent?
Response:
Hands-on work is ~20-25% of the role
Candidate may need to:
Visit end users
Support deployments or enhancements
Her team is under Technology Services, which includes:
Field support
On-site support
AV support
Executive support
The team cross-supports one another
Additional context:
There organization also supports building enhancements and room build-outs
The role may assist with:
Purchase support
Rapid setups ("hypercare")
Key takeaway:
This is not a desktop tech role, but some hands-on presence is required.
4. What support structure exists for ramp-up?
Question:
How big is the team, and will the candidate have support while ramping up?
Response:
10 team members in Houston, all onsite
Additional team support in Indiana
New hire will receive:
Hands-on training
Shadowing
Local team support
Key takeaway:
Strong onboarding and local support environment.
5. Is there potential for full-time conversion?
Question:
Would this role be considered for full-time after the contract?
Response:
Currently a hiring freeze
Contractor role first
Performance-based evaluation after 12 months
No guarantees, but potential exists if conditions change
Key takeaway:
Contract-first, no promise of conversion.
6. What are the top 3-5 must-have skills?
Question (via chat):
Can you share the top three to five skills you're looking for?
Response:
Asset management lifecycle knowledge
Financial acumen
Interpersonal and communication skills
Additional clarification:
Technical skills can be taught
These three areas are the highest priority
Key takeaway:
Asset + Finance + Communication > pure technical depth.
7. What does the interview process look like?
Question:
Can you tell us about the interview process?
Response:
One interview round
~15-30 minutes
Very high level
Scenario-based questions:
Budget situations
Asset management examples
Reporting and analysis discussions
Focus on:
Communication
Understanding of key concepts
Key takeaway:
Single-round, conversational, scenario-driven interview.
8. Interview format - onsite or virtual?
Question:
Will the interview be onsite or virtual?
Response:
Teams (virtual) interview preferred
9. Work schedule and onsite expectations?
Question:
Is the position onsite Monday-Friday or hybrid?
Response:
Prefer onsite Monday-Friday
Some flexibility for work-from-home
Must ensure onsite coverage due to services provided
Key takeaway:
Onsite-first role with limited flexibility.
Skills
Business analysis, Requirements gathering, Requirement gathering, Business requirements, Business process
Top Skills Details
Business analysis, Requirements gathering, Requirement gathering, Business requirements, Business process
Additional Skills & Qualifications
Basic Qualifications
Education
Bachelor's degree in Business Administration, Finance, Information Systems, or a related field
OR equivalent relevant work experience
Experience
Minimum 5 years of experience in the computer-related industry or end-user support environments
Experience supporting the full lifecycle of end-user assets and services
Demonstrated financial, administrative, and operational support experience
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Houston, TX.
Pay and Benefits
The pay range for this position is $38.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Houston,TX.
Application Deadline
This position is anticipated to close on May 8, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.