IT PC Refresh/Deployment Technician

Position Overview
We are seeking multiple Refresh Technicians to support device deployment and end-user technology needs across several locations. This role is responsible for delivering a seamless hardware refresh experience, supporting new hires, and maintaining inventory and device lifecycle processes. The ideal candidate will provide hands-on technical support while working both independently and collaboratively within a supportive team environment. High-performing individuals will have opportunities to take on additional responsibilities and grow within the organization.

Locations: We are seeking candidates for the below

Key Responsibilities

• Deploy new devices to existing employees (hardware refresh)
• Configure and deploy devices for new hires
• Coordinate with hiring managers on new hire setup requirements
• Collect and recycle old devices, ensuring proper returns
• Provide and deploy peripherals (monitors, keyboards, etc.)
• Deliver deskside, remote, and walk-up end-user support
• Image devices (transitioning to Autopilot)
• Track and manage weekly inventory
• Follow up with users to ensure smooth hardware transition experiences
• Troubleshoot hardware, software, and connectivity issues

Day-to-Day Activities

• Manage multiple daily appointments for PC refresh deployments
• Handle ticket assignments for new hires and device setups
• Communicate with end users regarding deployment and returns
• Image and configure devices
• Provide real-time support during device deployments
• Package and ship peripherals as needed
• Perform routine inventory checks and updates

Work Environment & Team Culture

• Supportive and collaborative team environment
• Primarily independent work with ticket-based workflows
• Strong emphasis on teamwork when troubleshooting or resolving unfamiliar issues
• Focus on delivering a high-quality customer experience

Work Schedule

• Standard 8-hour workday
• Start time no later than 8:30 AM (9:00 AM at the latest)
• Team coverage operates between 7:00 AM - 4:00 PM (rotational coverage)
• Occasional local travel (after initial onboarding period)

Qualifications

• Experience with ticketing systems (e.g., ServiceNow or others)
• Familiarity with remote support tools (e.g., CyberArk or similar)
• Basic knowledge of Active Directory or Azure AD / Intune
• Experience with Windows OS and Microsoft 365 (Outlook, Excel, Teams, etc.)

Preferred Skills

• Experience with device imaging and deployment
• Exposure to Autopilot or modern device provisioning tools
• General understanding of IT support processes and troubleshooting

Soft Skills

• Strong communication skills
• Problem-solving mindset
• Ability to follow direction and prioritize tasks
• Professional and customer-focused attitude
• Team-oriented with the ability to work independently

Experience Requirements

• Minimum 2 years of end-user support experience
• Entry-level candidates (students or entry level candidates) considered with relevant IT experience

Job Type & Location
This is a Contract to Hire position based out of Amarillo, TX.
Pay and Benefits
The pay range for this position is $24.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Amarillo,TX.
Application Deadline
This position is anticipated to close on May 15, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.