Job Description
Position Summary
TINA provides shared services to North American entities of TICO, Japan. TINA's Information Technology team is responsible for providing IT shared services to numerous locations (subsidiaries) across North America. These IT shared services include datacenter and cloud IaaS, LAN/WAN services, information security services, server/desktop management, Teams phone administration, active directory administration, email, backup/recovery and IT consulting services.
The engineer in this role will be a member of the team that supports and manages these services and the infrastructure that hosts them. The position requires Windows administration experience and a working understanding of Active Directory, Windows Operating Systems, LAN/WAN networks, and virtualized environments. The Windows Systems Engineer will be responsible for providing level 1, 2 and 3 support to our internal customers.
Essential Position Duties
Install, configure, test, maintain, and patch Windows operating systems, Windows applications and system management tools
Administer and maintain shared services applications on Windows platforms (i.e. AD, email, SharePoint, help desk solution)
Support the operations of TINA's datacenters (and the infrastructure contained within them) and multiple Azure Tenants
Provide up to 3rd level support and troubleshoot complex problems via email, phone and other electronic medium
Participate in system health checks, migrations and special projects/product development activities as assigned
Prepare documentation and participate in the creation of standards and implementation processes to ensure product uniformity and quality
Participate in the identification of system reliability issues and drive tool/process improvements to correct determined problems
Participate in after hours, on-call rotation and maintenance windows activities
Follow best practices, strategies, methodologies, and approaches to systems administration tasks and projects assignments
Participate in self-guided and classroom training to continuously improve technical skills
Education, Experience & Skills
Minimum 3 years' professional experience managing and administering Windows environments
Strong knowledge of current Windows desktop and server operating systems
Knowledge of Microsoft technologies, including: Active Directory (on-prem and azure), Active Directory DNS, current Office productivity suite, System Center Configuration Manager, Group Policy
Experience providing end-user support for incidents, requests, and changes
Excellent written and verbal communication skills
Microsoft certification, preferred
Microsoft 365 administration experience, preferred
Experience working in an ITIL environment
Experience administering Virtual Environments and Azure subscriptions
Experience supporting regional SOC activities (IDS, IPS, SOC, EDR)
Familiarity with ServiceNow or similar tracking system
Experience with Software Packaging and deployment a plus
Advanced Scripting (PowerShell, VBScript) experience a plus
Physical Requirements / Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Individuals must sit or stand throughout the workday as needed to perform essential functions. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 75 pounds for files, computer printouts on occasion. Ability to concentrate, read and comprehend complex data. Frequent handling of documents, computer hardware and use of computer and telephone. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.
Travel
Travel within North America may be required (up to 25%, but possibly as high as 40%). Ability to drive safely and valid driver's license required. Possibly two international trips may be required; therefore, a valid passport is required.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91129607
- Position Id: 11966
- Posted 30+ days ago
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