Client Device Support Technician

Client Device Support Technician - Wayzata, MN

If you''''ve worked at Geek Squad, Best Buy, uBreakiFix, Asurion, Apple Genius Bar, Micro Center, Staples Tech Services, Office Depot Tech Services, CPR Cell Phone Repair, or a similar technical support environment, this role could be a strong next step into corporate IT.

We''''re looking for a hands-on technical support professional to provide face-to-face support in a walk-up technology support center. This position focuses on helping users solve hardware, software, account access, and device-related issues while delivering a high-quality customer experience.

What You''''ll Do

• Provide walk-up technical support for employees

• Troubleshoot Windows, macOS, and mobile device issues

• Diagnose hardware, software, and peripheral problems

• Configure and deploy laptops, monitors, headsets, and related equipment

• Assist users with Microsoft 365, Outlook, Teams, and productivity tools

• Support device refreshes, imaging, and inventory management

• Escalate complex technical issues when necessary

• Deliver exceptional customer service in a high-visibility support environment

Ideal Background

Experience from any of the following environments is highly relevant:

• Geek Squad

• Best Buy

• uBreakiFix

• Asurion

• Apple Genius Bar

• Micro Center Service Department

• Staples Tech Services

• Office Depot Tech Services

• CPR Cell Phone Repair

• Desktop Support

• Help Desk

• Technical Support

What We''''re Looking For

• Strong troubleshooting and problem-solving skills

• Experience supporting Windows devices and Microsoft applications

• Ability to communicate technical issues in simple, user-friendly terms

• Comfortable working directly with users throughout the day

• Strong customer service mindset

• Experience supporting PC, laptop, mobile, or peripheral devices

Why This Role

• This position offers the opportunity to move beyond traditional retail technical support and gain experience in a large corporate environment while continuing to do what you already do best: solving technical problems and helping people.

This is a 6-month Contract-for-Hire opportunity with our MN client. Employee benefits include Medical/Dental Benefits, paid time off, Paid Holidays, and a 401(k) plan (with an immediately vested company match) available with TriCom during the contract period. H-1 B visa sponsorship is not available for this position. No third parties, please.