Infrastructure Analyst

Title: Infrastructure Analyst

Summary:
We are seeking a highly skilled, customer-focused Infrastructure Analyst to serve as the primary on-site IT resource for our clients site. This role is responsible for advanced Tier 2/3 support, endpoint and hardware management, systems administration, and infrastructure troubleshooting across a hybrid environment. The ideal candidate is hands-on, highly independent, and capable of owning the full on-site IT function—delivering reliable support, maintaining system performance, and partnering closely with plant operations and centralized IT teams.
Required Skill Sets

• Strong Tier 2 / Tier 3 infrastructure support experience
• Ability to work independently as the sole on-site IT resource
• Hands-on expertise with:
  • End-user and endpoint support (workstations, laptops, mobile devices)
  • Hardware troubleshooting, repair, and deployment
  • Systems administration (M365 / Entra ID)
  • User access, group policy, and endpoint management
• Experience with broad infrastructure troubleshooting (network, systems, connectivity)
• Experience with:
  • Workstation imaging, configuration, and lifecycle management
  • ITSM/ticketing systems and SLA-driven support
• Strong knowledge of Windows environments (iOS a plus)
• Experience managing:
  • Asset inventory and lifecycle tracking
  • System documentation and environment upkeep
• Strong customer service, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment

Nice-to-Have Skill Sets

• Experience as a standalone IT resource at a plant, site, or remote location
• Background supporting manufacturing or operational environments
• Familiarity with:
  • ITIL / ITSM best practices
  • Ticketing platforms such as Halo or Freshworks
• Experience with:
  • Infrastructure projects (migrations, upgrades, rollouts)
  • Multi-site or growing environments
  • Process improvement and IT standardization
• Exposure to basic networking (TCP/IP, connectivity troubleshooting)
• Experience collaborating with MSPs and distributed IT teams

This is a 6-month onsite contract-for-Hire opportunity with our MN client.  Employee benefits include Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately vested company match) available with TriCom during the contract period.  H1-B Visa sponsorship is not available for this position.  No third-parties, please.