Software Guidance & Assistance, Inc., (SGA), is searching for a
Business Process Analyst for a
contract assignment with one of our premier
Human Resources clients in
Dunwoody, GA.
Responsibilities :
We are seeking a Business Process Analyst IV to join our Business Transformation team. This role will support enterprise initiatives spanning process design, journey mapping, solution design, and cross functional delivery, with increasing exposure to AI-enabled tools and agents used to accelerate insight, analysis, and execution.
The ideal candidate is comfortable operating in ambiguity, facilitating working sessions, translating strategy into execution, and partnering closely with product, technology, operations, and business stakeholders.
This role is based in the Dunwoody / Atlanta metropolitan area and will work closely with a high-performing team focused on modernizing how work gets done across the enterprise.
- Align to Strategy & Vision
- Support end to end business transformation initiatives aligned to enterprise strategy and value streams
- Partner with Business Transformation leads, Product, Technology, Operations, and Data teams to ensure initiatives align to strategic objectives and measurable outcomes
- Assist with stakeholder assessment, engagement planning, and change readiness activities
- Contribute to business cases, problem statements, and opportunity framing
- Business & Solution Design
- Facilitate and document journey mapping, current and future state process mapping, and root cause analysis
- Translate business needs into clear, structured process designs, personas, and solution concepts
- Partner with UX, Product, and Technology teams to ensure business problems are fully understood and addressed in solution design
- Support process exploration efforts, including identification of efficiency opportunities, automation candidates, and decision points
- Delivery & Execution Support
- Create and maintain L1-L3 process maps, Journey Maps, decision flows, and supporting documentation
- Support business SMEs throughout solution implementation, adoption, and transition to steady-state
- Support Change Manager as needed with Org Readiness
- Contribute to defining success metrics and monitoring outcomes post implementation
- Collaboration, Communication & Enablement
- Plan and facilitate workshops, working sessions, and design reviews with cross functional stakeholders
- Communicate progress, insights, and risks clearly to diverse audiences (business, product, and technical teams)
- Operate effectively in environments with evolving requirements and imperfect information
- AI & Tooling Exposure (Growth Area)
- Partner with the team as they explore and adopt AI tools and Copilot-style agents to support:
- Process documentation and analysis
- Insight generation and synthesis
- Workshop preparation and follow ups
- Demonstrate curiosity and willingness to learn how AI can augment traditional transformation work (hands on expertise not required, but openness is essential)
- What Success Looks Like in This Role
- Stakeholders are aligned on problems, processes, and paths forward
- Workshops are well structured, efficient, and outcome oriented
- Process and journey artifacts are clear, usable, and decision ready
- The team moves faster and with more clarity because of your contributions
- AI tools are explored pragmatically as accelerators-not distractions
- Fast paced, collaborative team focused on tangible outcomes and continuous improvement
Required Skills:
- 5+ years of experience in business transformation, process improvement, consulting, or related roles
- Hands on experience with:
- Process mapping and documentation
- Journey mapping and customer/business personas
- Facilitating workshops and working sessions
- Strong ability to synthesize complex information into clear, actionable artifacts
- Comfortable working across business, product, and technology teams
- Experience operating in matrixed, cross functional environments
- Familiarity with Lean / Six Sigma concepts is a plus (Yellow or Green Belt beneficial, not required)
- Interest in emerging technologies and AI enabled ways of working
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
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