Salesforce ServiceMax Architect

Job Title: Salesforce ServiceMax Architect

Location: CA / AZ / WA

Duration: Long term Contract

Key Responsibilities

• Partner with business stakeholders, product owners, and delivery teams to translate field service requirements into scalable ServiceMax architecture, solution designs, and technical specifications.
• Redesign and standardize field service processes to improve operational efficiency, technician productivity, dispatcher effectiveness, and customer experience.
• Own end-to-end ServiceMax solution architecture, design governance, and technical decision-making across global programs, ensuring alignment with business requirements, enterprise architecture standards, and industry best practices.
• Define the global ServiceMax template architecture and manage controlled country-specific localization, including regional process variations, deployment sequencing, training readiness, change management, and hypercare support.
• Architect enterprise integrations between ServiceMax, Salesforce, ERP platforms, middleware, mobile applications, and enterprise data platforms using appropriate API-led and event-driven integration patterns.
• Ensure platform capabilities and solution designs meet non-functional requirements, including scalability, performance, security, resilience, monitoring, maintainability, and supportability.
• Define and govern end-to-end data migration strategies for ServiceMax implementations, including legacy data assessment, cleansing, mapping, transformation, validation, cutover planning, and post-migration reconciliation.

Requirements:

• 10+ years of experience in technical architecture, solution design, and enterprise application delivery, with strong expertise in ServiceMax, Salesforce Service Cloud, and field service transformation programs.
• Proven experience designing and delivering ServiceMax capabilities, including configuration, custom extensions, workflows, integrations, mobile enablement, and global deployment models.
• Deep understanding of field service management processes, including work order management, installed base, preventive maintenance, dispatching, scheduling, technician mobility, entitlements, and service operations.
• Strong knowledge of Salesforce platform architecture, security model, data model, integration patterns, environment strategy, release management, and governance practices.