Job Title: ServiceMax architect
Location: NY / NJ / CT & TX / TN / SD / ND & CA / AZ / WA (Onsite/Hybrid)
Duration: Long term Contract
Key Responsibilities
•Partner with business stakeholders, product owners, and delivery teams to translate field service requirements into scalable ServiceMax architecture, solution designs, and technical specifications.
•Redesign and standardize field service processes to improve operational efficiency, technician productivity, dispatcher effectiveness, and customer experience.
•Own end-to-end ServiceMax solution architecture, design governance, and technical decision-making across global programs, ensuring alignment with business requirements, enterprise architecture standards, and industry best practices.
•Define the global ServiceMax template architecture and manage controlled country-specific localization, including regional process variations, deployment sequencing, training readiness, change management, and hypercare support.
•Architect enterprise integrations between ServiceMax, Salesforce, ERP platforms, middleware, mobile applications, and enterprise data platforms using appropriate API-led and event-driven integration patterns.
•Ensure platform capabilities and solution designs meet non-functional requirements, including scalability, performance, security, resilience, monitoring, maintainability, and supportability.
•Define and govern end-to-end data migration strategies for ServiceMax implementations, including legacy data assessment, cleansing, mapping, transformation, validation, cutover planning, and post-migration reconciliation.
Requirements:
•10+ years of experience in technical architecture, solution design, and enterprise application delivery, with strong expertise in ServiceMax, Salesforce Service Cloud, and field service transformation programs.
•Proven experience designing and delivering ServiceMax capabilities, including configuration, custom extensions, workflows, integrations, mobile enablement, and global deployment models.
•Deep understanding of field service management processes, including work order management, installed base, preventive maintenance, dispatching, scheduling, technician mobility, entitlements, and service operations.
•Strong knowledge of Salesforce platform architecture, security model, data model, integration patterns, environment strategy, release management, and governance practices.
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