Jr. Process Analyst

The Business Process Analyst reports to the Business Process Manager and partners closely with cross functional teams to improve end to end business processes—driving better business outcomes through greater efficiency and effectiveness. The role supports Client’ digital transformation and ongoing continuous improvement by gathering, analysing, and documenting current-state practices; facilitating workshops to clarify needs; and creating proposals and plans to translate ambiguity into clear scope, measurable objectives, and actionable recommendations. This position is onsite in Jacksonville, FL.

Responsibilities

• Facilitate business process optimization and reengineering by leading cross-functional process discovery and improvement workshops; developing process proposals; documenting end-to-end processes and linking processes to business capabilities, systems, and roles.
• Analyse business processes and technology capabilities to identify opportunities for optimization, automation, and improved decision-making using data insights from Process Mining tools.
• Drive process collaboration and a process centric mindset by effectively leveraging and building strong, trust-based relationships with business and technology stakeholders.
• Communicate insights, findings, and recommendations to leaders and executives, managing stakeholder expectations and guiding initiatives from concept through measurable results.

Required Qualifications

• 0 - 2 years of professional experience in analysis.
• Bachelor’s degree/Florida Collage.
• Excellent organizational, analytical, critical thinking, problem solving, communication, and technical writing skills.
• Demonstrated ability to maintain engagement, and drive initiatives to successful outcomes.
• Proven ability to communicate complex information—verbally and through PowerPoint—in ways that resonate with business priorities and decision makers.
• Proficiency in working with all levels of business and executive leadership.
• Practitioner of BPMN standards and tools.
• Strong self-directed work habits, exhibiting initiative, creativity, maturity, and professionalism.
• Passion for delivering excellent customer service and building strong stakeholder relationships.