Job Title: Project Coordinator (LMS & Learning Operations)
Location: Boston, MA - Hybrid
Duration: 5-month contract (tentative)
Team Overview
This role sits within a Learning & Development (L&D) team that delivers enterprise financial application training to 4,500+ external department users. Training covers policy and system usage for reporting, financial, and payroll management systems and is delivered through live virtual instructor-led sessions and self-paced learning via an enterprise Learning Management System (LMS).
Position Summary
We are seeking a Project / Program Coordinator to provide Learning Management System (LMS) support and instructional design assistance. This role supports the day-to-day operation of an enterprise LMS platform and assists in the production and quality assurance of training materials.
The ideal candidate is a detail-oriented power user who is comfortable navigating complex systems, enrolling users, generating reports, maintaining learning content, and supporting learners. This position follows organizational policies and procedures and is eligible for participation in a flexible worksite policy.
Key Responsibilities
<>1. LMS Content & User Support
Upload and manage SCORM/xAPI packages and digital assets (PDFs, videos) within the LMS
Manually and bulk-enroll users into courses and learning paths
Generate user transcript reports upon request
Produce weekly and bi-weekly enrollment and completion reports; identify trends and participation levels across departments
Provide learner support for course access, launches, and navigation issues
<>2. Instructional Design & Tool Support
Review and QA updated eLearning content built in Articulate Storyline
Ensure content accuracy, grammar, functional links, closed captioning, and alignment with application workflows
Apply corporate PowerPoint templates and optimize presentations for virtual classrooms and document repositories
Perform basic accessibility checks prior to publishing content
<>3. Data & Documentation Support
Use Excel to reconcile HR user lists with LMS enrollment data
Maintain organized project documentation and version control within SharePoint
Manage source files including Storyline projects, PowerPoint decks, and CSV files
<>4. Quality Assurance (QA)
Test courses to ensure virtual classroom links (Zoom/Adobe Connect) function correctly
Verify calendar invitations and course completion tracking within the LMS
Manage course retirements based on completion timelines or fiscal/seasonal schedules
Periodically validate external links embedded within course content
Required Qualifications
Proven experience supporting an enterprise LMS in a coordinator or operational role
Experience managing digital learning content (SCORM/xAPI, videos, PDFs, assessments)
Understanding of instructional design fundamentals and content quality assurance
Strong attention to detail across data entry, reporting, content review, and version control
Experience providing learner support and troubleshooting LMS issues
Strong written and verbal communication skills with professional stakeholder engagement
Ability to manage multiple tasks, prioritize deadlines, and work independently
Experience with Adobe Learning Manager (ALM) or a comparable LMS
Familiarity with Articulate Storyline or similar eLearning authoring tools
Knowledge of accessibility standards (WCAG) and basic accessibility validation
Experience with QA processes for digital learning content
Background in Learning & Development, instructional design, or training operations
Experience in regulated environments (government, higher education, financial services, etc.)
Understanding of virtual classroom platforms and LMS integrations
Minimum Entrance Requirements
5+ years of experience in a Project / Program Coordinator role OR
Bachelor s degree in communications, business administration, or a related field (preferred)
Proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)
Demonstrated professionalism, integrity, and collaborative working style
Never miss an opportunity! Create an alert based on the job you applied for.
