Technical Support (809846)
2 Natural Resources Dr, Little Rock, AR 72205
12+ Months
Onsite
Join the Arkansas Game and Fish Commission as a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing IT asset management and hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources.
Skill Matrix :
What You'll Do
- Lifecycle Management: Track and manage IT hardware and software assets from initial acquisition through active maintenance to secure decommissioning.
- Software Asset Management: Monitor software license utilization, enforce license request compliance, prevent over-licensing, and manage vendor audit defenses.
- Inventory Control: Maintain the IT Asset Management database (AMDB/CMDB) to ensure accurate, real-time inventory tracking across remote and on-premise teams.
- Procurement & Vendor Relations: Partner with Fiscal and procurement teams to review contracts, renewals, purchases, and negotiate pricing for enterprise software and hardware.
- Governance & Compliance: Establish and enforce ITAM policies, approval protocols, and automated asset tracking workflows.
- Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.
- Reporting & Analytics: Generate recurring reports on asset utilization, operational costs, compliance risks, and lifecycle refresh cycles.
- End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.
- Field Assistance: Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues
Travel Requirements
This role requires regular travel to AGFC offices statewide (average 2 days per week) with and without AGFC personnel using AFvehicle. No travel reimbursement necessary. Valid Drivers License and Insurance required!
Required Qualifications
- 3+ years of experience in each of the following:
Helpdesk or Field technician support
End User Hardware Support (laptops, desktops, mobile devices)
IT Asset Management
ITSM/ITAM Tools
Software installation and maintenance
- Exceptional customer service skills with a commitment to user satisfaction
- Strong communication abilities for technical and non-technical audiences
Preferred Qualifications
- CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT certifications
- Experience with Freshservice ITSM/ITAM
- Google Workspace administration experience
- Experience in government or conservation organizations
- Bachelors Degree in Computer Science, Information Systems, Business Administration, or related field
Technical Skills
- Windows 11 operating systems
- Active Directory administration
- iOS and Android mobile device management tools
- Network monitoring and discovery tools
- Antivirus and security software and tools
- Remote monitoring and management support tools
What We're Looking For
The ideal candidate takes ownership of their work, demonstrates problem-solving initiative, and thrives in a customer-focused environment. You should be comfortable working independently in the field while staying connected to the larger IT team.
Never miss an opportunity! Create an alert based on the job you applied for.
