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Sustaining Software Engineer

Houston, TX, US • Posted 30+ days ago • Updated 8 hours ago

Full Time

On-site

Fitment

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Job Details

Skills

Operational Efficiency
Technical Support
Issue Resolution
JIRA
Service Management
Organized
Customization
Software Development
Training
Testing
Product Optimization
Firewall
Scripting
Management
Computer Science
Software Engineering
Root Cause Analysis
Computer Hardware
Computer Networking
Firewall Administration
Amazon Web Services
Cloud Computing
Web Applications
Identity Management
Configuration Management
SQL
Linux
Python
Virtualization
VirtualBox
VMware
Hyper-V
Communication
Collaboration
Customer Support

Operational Efficiency
Technical Support
Issue Resolution
JIRA
Service Management
Organized
Customization
Software Development
Training
Testing
Product Optimization
Firewall
Scripting
Management
Computer Science
Software Engineering
Root Cause Analysis
Computer Hardware
Computer Networking
Firewall Administration
Amazon Web Services
Cloud Computing
Web Applications
Identity Management
Configuration Management
SQL
Linux
Python
Virtualization
VirtualBox
VMware
Hyper-V
Communication
Collaboration
Customer Support

Summary

Job Description

Join our team as a Sustaining Software Engineer and contribute to our Digital Product and Automation initiatives. You'll provide crucial support and expertise, enhancing our NOVOS Automation Drilling Platform and improving field deployment processes. Your impact will drive product reliability and operational efficiency.

Responsibilities

Provide second-level technical support for software products and automation systems, ensuring efficient issue resolution.
Utilize Jira Service Management to track, prioritize, and resolve issues, maintaining an organized approach.
Conduct root cause analysis on software and system issues, proposing effective solutions for field-identified problems.
Develop and maintain customer-specific software configurations, ensuring optimal performance and customization.
Drive continuous improvements to deployment processes and support tools, streamlining operations.
Engage in software development and enhancements, creating advanced diagnostic utilities for field support.
Maintain and update virtualized test and training environments, ensuring accurate representations for testing.
Collaborate with customers and internal teams to identify product improvement opportunities, enhancing reliability.
Update firewall configurations and security policies using approved scripting and automation tools.
Administer web applications, manage user access, and release configuration files for seamless application deployments.

Qualifications

Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent experience.
Experience supporting industrial automation, control systems, or complex software applications is essential.
Strong troubleshooting skills and expertise in root cause analysis for integrated software and hardware systems.
Knowledge of networking architecture, firewall administration, and troubleshooting is a must.
Experience administering Linux-based systems and familiarity with AWS cloud services is preferred.
Experience with web application administration, user access management, and configuration management.
Proficiency in SQL, Linux, Python, and virtualization technologies (VirtualBox, VMware, or Hyper-V).
Field experience supporting industrial automation systems is an asset.
Excellent communication skills for effective collaboration across cross-functional teams.
Willingness to travel domestically and internationally as required for customer support and field deployments.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90887153
Position Id: 83656d7fcece4aebb4d9b8078eefb45b
Posted 30+ days ago

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