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NOVOS Support Engineer

Houston, TX, US • Posted 11 hours ago • Updated 11 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Technical Support
Customer Satisfaction
Operational Efficiency
JIRA
Service Management
Issue Tracking
Software Development
Testing
Firewall
Management
Computer Science
Software Engineering
Root Cause Analysis
Computer Networking
Firewall Administration
Amazon Web Services
Cloud Computing
Web Applications
Identity Management
Configuration Management
SQL
Linux
Python
Virtualization
Communication
Collaboration
Customer Support

Technical Support
Customer Satisfaction
Operational Efficiency
JIRA
Service Management
Issue Tracking
Software Development
Testing
Firewall
Management
Computer Science
Software Engineering
Root Cause Analysis
Computer Networking
Firewall Administration
Amazon Web Services
Cloud Computing
Web Applications
Identity Management
Configuration Management
SQL
Linux
Python
Virtualization
Communication
Collaboration
Customer Support

Summary

Job Description

As a NOVOS Support Engineer, you will be a key contributor to our Digital Product and Automation initiatives. Your primary responsibility will be to provide technical support and expertise for our NOVOS platform, ensuring its long-term performance and customer satisfaction. You will work closely with internal teams and customers to identify and implement improvements, driving product reliability and operational efficiency.

Responsibilities

Provide second-level support for software products and automation systems, resolving issues efficiently.
Utilize Jira Service Management for issue tracking and prioritization.
Conduct root cause analysis on software and system issues, proposing effective solutions.
Develop and maintain customized software configurations for customers.
Drive continuous improvements to deployment processes and support tools.
Engage in software development, creating advanced diagnostic utilities for field support.
Maintain virtualized test environments for accurate testing.
Collaborate with stakeholders to identify product enhancements, ensuring reliability.
Update firewall configurations and security policies using approved tools.
Administer web applications, manage user access, and release configuration files.

Qualifications

Bachelor's degree in Computer Science, Software Engineering, or related field, or equivalent experience.
Essential experience in supporting industrial automation, control systems, or complex software applications.
Strong troubleshooting skills and expertise in root cause analysis for integrated systems.
Knowledge of networking architecture and firewall administration is a must.
Preferred experience with Linux-based systems and AWS cloud services.
Experience in web application administration, user access management, and configuration management.
Proficiency in SQL, Linux, Python, and virtualization technologies.
Field experience supporting industrial automation systems is an advantage.
Excellent communication skills for effective cross-team collaboration.
Willingness to travel domestically and internationally for customer support and field deployments.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90887153
Position Id: 9fd9890d97cc057417e4c10ff96d89b8
Posted 11 hours ago

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