Job#: 3030063 Job Description: Technical Support Tech - Technical Support Tech I
Location: Sterling, Virginia (Onsite)
Employment Type: Contract
Role Overview
This position provides technical support to end users on a variety of issues. The role involves identifying, researching, and resolving technical problems. The specialist will respond to telephone calls, emails, and personnel requests for technical support, ensuring all issues are documented, tracked, and monitored for a timely resolution. This role operates under immediate supervision, relying on established guidelines to perform job functions.
Key Responsibilities
- Provide first-level contact and support for end-user technical issues.
- Identify, research, and resolve technical problems through various support channels.
- Respond to telephone calls, emails, and direct requests for technical assistance.
- Document, track, and monitor technical problems to ensure a timely resolution.
- Follow pre-established guidelines and instructions to perform job functions.
- Work under immediate supervision and report to a supervisor or manager.
Required Qualifications
Education: An associate's degree in a related area may be required.
Experience: 0-3 years of experience in technical support or a related field.
Technical Skills: Knowledge of commonly-used concepts, practices, and procedures within the technical support field.
Compensation & Benefits
The pay rate for this position is between $20.00 and $28.00 per hour.
This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Apex uses a virtual recruiter as part of the application process. Click for more details.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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