Technical Support Technician I - Sterling, VALocation: Sterling, Virginia
Employment Type: Full-Time
Experience Level: Entry-Level (0-3 years)
We are seeking a
Technical Support Technician I to join our team in Sterling, VA. This role is ideal for someone who is detail-oriented, customer-focused, and eager to grow their technical skill set in a fast-paced support environment.
About the RoleThe Technical Support Technician I provides front-line support to end users across a variety of technical issues. This position is responsible for identifying, researching, and resolving technical problems while delivering excellent customer service. You will respond to support requests via phone, email, and in-person interactions, ensuring all issues are documented, tracked, and resolved in a timely manner.
This role works under
immediate supervision and follows established procedures and guidelines. It's a great opportunity for early-career professionals looking to build a strong foundation in IT support.
Key Responsibilities- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Respond to support requests via phone, email, and in-person
- Identify, research, and resolve technical issues using available resources
- Document all support interactions and track issues through resolution
- Escalate complex problems to the tenure team members when necessary
- Follow pre-established procedures and instructions to perform job functions
- Maintain professionalism and strong communication with end users
Qualifications- Associate's degree in a related field preferred (or equivalent experience)
- 0-3 years of experience in technical support or a related IT role
- Familiarity with commonly used IT concepts, practices, and procedures
- Strong problem-solving and communication skills
- Ability to follow instructions and work effectively under supervision
- Customer-service mindset with attention to detail
Why This Role?- Great entry point into IT support
- Opportunity to grow technical skills in a structured environment
- Work alongside experienced IT professionals
- Support a diverse user base with real-world technical challenges
If you're looking to start or advance your career in technical support and enjoy helping others solve problems, we'd love to connect with you.
Job Type & LocationThis is a Contract position based out of Sterling, VA.
Pay and BenefitsThe pay range for this position is $24.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Sterling,VA.
Application DeadlineThis position is anticipated to close on Apr 17, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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