Our client is a dynamic, fast-growing organization with a workforce of thousands spread across multiple locations nationwide. They are seeking a motivated and technically skilled IT Support Administrator (Level 2) to serve as the face of IT for their team. In this role, you will be the go-to resource for end users, providing hands-on and remote technical support that keeps the business running smoothly. If you thrive in a fast-paced environment, genuinely enjoy helping people, and want to make a real impact through technology, this is the opportunity for you.
As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact .
- Location: Dulles, VA - Onsite
- Compensation: This job is expected to pay about $30-$40.00/hr
- No Visa Sponsorship Available for this role
What You'll Do:
- Serve as the primary on-site and remote technical resource for end users across the organization, providing Level 1 and Level 2 helpdesk support via phone, chat, and email.
- Diagnose and resolve complex hardware, software, and network issues within the Microsoft technology stack, including Active Directory, Entra ID, Intune, Microsoft 365, SharePoint, Teams, and Exchange.
- Document incidents, problems, and resolutions within the Zendesk ticketing system, escalating issues appropriately and maintaining a high-volume queue of approximately 270 tickets per month.
- Manage device provisioning, hardware lifecycle, and endpoint security using Intune, while supporting GPO and patch management processes.
- Build strong relationships with end users at all levels by delivering outstanding customer service with empathy, professionalism, and clear communication.
What Gets You the Job:
- 3-5 years of IT helpdesk/desktop support experience in an enterprise environment, with demonstrated Level 2 proficiency.
- Hands-on experience with Microsoft Intune (required) and the broader M365 admin stack, including Active Directory, Entra ID, SharePoint, Teams, Exchange, DNS, and DHCP.
- Experience with a ticketing system (Zendesk preferred) and strong documentation habits to support a high-volume support environment.
- Exceptional customer service orientation - you bring patience, empathy, and a positive attitude to every interaction, serving as the face of IT to the business.
- IT certifications and/or a bachelor's degree in Computer Science or a related field are a plus, along with the common sense and initiative to own your role.
Ready to be the person everyone turns to when technology matters most? This is your chance to join a collaborative, nationwide team where your skills make a real difference every single day. Apply now and let's get you connected to something great.
Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey-so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
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