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AWS Connect Specialist

Washington D.C., DC, US • Posted 20 hours ago • Updated 20 hours ago

Contract Independent

Contract W2

On-site

$70+

Fourways Consulting Services

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Job Details

Skills

AwS
Amazon Connect CCaas

Summary

Title: AWS Connect Specialist

Location: Washington, DC (DMV Area)

Duration: 12 Month Contract

Mode of Interview - Face to Face Meeting

Hands on experience with Amazon Connect CCaas, not AWS infrastructure :

Hands on AWS CI/CD experience to deploy code and customize AWS connect services :

Hands-on experience with Amazon Required Connect and other AWS cloud services is essential. :

Scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities. :

Experience with other cloud platforms and a strong understanding of Voice over IP (VolP), Customer Experience (CX) strategies, and system integration. :

In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing. and user management.

Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management. :

Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3. :

Workforce optimization (Forecast Capacity planning and Scheduling(FCS), best practices and how to implement them within the AWS Connect ecosystem. :

Bachelor's degree in Computer Science, Information Technology Engineering or a related field; The equivalent combination of education and experience :

AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91170808
Position Id: 8934644
Posted 20 hours ago

Company Info

About Fourways Consulting Services

At Fourways Consulting LLC, we are more than just a recruitment and consulting firm — we are a trusted partner in transformation, dedicated to empowering organizations across industries to achieve operational excellence and build high-performing teams.

Founded by a group of seasoned professionals and visionary leaders, Fourways brings a wealth of industry insight, strategic foresight, and deep domain expertise in IT, healthcare recruitment, and software consulting services. With years of hands-on experience in global talent acquisition and business process optimization, we understand what it takes to drive meaningful and measurable results.

Our mission is rooted in a clear vision: to support organizations in identifying the right talent, aligning operations with strategic goals, and adapting to evolving market demands. By integrating advanced tools, data-driven strategies, and a human-centered approach, we help clients overcome complex challenges and stay ahead in today’s competitive landscape.

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AWS Connect Specialist

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Job Details

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Summary

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About Fourways Consulting Services

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