Project Manager - Website Modernization

Experience:

• Demonstrated experience leading or serving in a significant execution role on large-scale (100+ pages and multiple stakeholder groups) website redesign or redevelopment projects, including multiple full development lifecycles from planning through production launch.
• Experience leading public-sector or government website redesign projects involving websites with substantial content libraries.
• Experience working directly with external technology vendors and professional services firms to drive delivery.
• Hands-on experience with website implementations, migrations, or redevelopment projects.
• Working knowledge of ADA Title II and WCAG accessibility standards as they apply to web content and design.
• Experience developing or implementing web governance frameworks, content workflows, or digital change management processes.
• Strong stakeholder engagement, facilitation, written communication, and organizational skills.
• Experience supporting Medicaid agencies, state health departments, healthcare organizations, or human services programs.
• Accessibility certifications (CPACC, WAS) or project management certifications (PMP, PMI-ACP, CSM, CBAP), or equivalent demonstrated experience.

Preferred:

• Experience supporting state government digital modernization or digital transformation initiatives.
• Familiarity with Smartsheet forms, workflows, or automation (forms modernization is handled by a dedicated Smartsheet resource; general familiarity is a plus).
• Experience coordinating enterprise content migration projects.
• Experience coordinating activities across multiple departments, business units, or government agencies.
• Proven ability to work independently, hold others accountable, and maintain project momentum in complex organizational environments.
• Experience with Tyler Technologies web products or comparable content management platforms.
• Experience leading public-sector or government website redesign projects involving websites with substantial content libraries (200+ pages preferred).
• Self-starter who takes initiative and operates effectively with minimal oversight.
• Comfortable navigating complex government organizations and working across hierarchical levels.
• Skilled at holding stakeholders accountable in a collegial, professional manner.
• Results-driven with a bias toward action and a track record of driving initiatives to completion.
• Adaptable and comfortable with ambiguity, particularly in the early phases of a new initiative.
• Ability to attend in-person meetings and working sessions in Jackson, MS as required by the project schedule.

Job Skill Set:

Website Redevelopment Execution

• Serve as the primary day-to-day execution lead working directly with Tyler Technologies on the Drupal-based website redesign and rebuild.
• Drive content strategy, information architecture decisions, and editorial direction in partnership with DOM program area stakeholders and control board.
• Lead content migration planning and execution, including auditing existing content, coordinating with content owners, and managing migration workflows.
• Oversee quality assurance, execute user acceptance testing (UAT), and coordinate pre-post-launch readiness activities.

ADA Title II & Accessibility Compliance

• Lead ADA Title II compliance efforts across the website redevelopment, ensuring all deliverables meet WCAG 2.1 AA standards at minimum working directly with the DOM Legal and Compliance project stakeholders.
• Coordinate accessibility remediation activities with the Tyler Technologies team, Smartsheet resources, and internal DOM stakeholders.
• Maintain documentation of compliance activities and communicate status to project leadership.

Web Governance & Change Management System

• Design and implement a sustainable web governance framework for DOM, including content request workflows, approval processes, and roles/responsibilities for ongoing site maintenance.
• Develop SOPs, training materials, and process documentation to support the governance model post-launch.
• Coordinate with iTech resources on the technical workflow components of the change management system.
• Lead change management activities to support staff adoption of new web processes and tools after launch.

Stakeholder Engagement & Content Coordination

• Engage directly with leaders and staff across DOM program areas to gather content requirements, facilitate reviews, and drive timely approvals alongside the DOM Project Manager.
• Translate program area needs into actionable guidance for the Tyler Technologies team.
• Facilitate working sessions, content workshops, and review meetings with program area representatives.

Reporting & Communication

• Provide weekly written status updates to the DOM Project Manager, executive sponsors, and the Design/Control Board as requested.
• Maintain project documentation, decisions logs, and content inventories alongside the DOM Project Manager.
• Flag risks, issues, and blockers in a timely manner and work collaboratively to resolve them alongside the DOM Project Manager.