ServiceNow Technical Lead

We are seeking an experienced ServiceNow Technical Lead to support enterprise-level ServiceNow initiatives, with a focus on ITSM, HRSD, and platform integrations. The ideal candidate will have hands-on expertise in design, development, and implementation of ServiceNow modules, along with strong integration, automation, and architectural skills. This role requires both technical depth and consultative ability to collaborate with cross-functional teams and stakeholders.

Key Responsibilities

• Design, develop, and implement ServiceNow solutions across ITSM, HRSD, and related modules.
• Configure and customize ServiceNow applications including Incident, Problem, Change, Knowledge, Service Catalog, and CMDB.
• Develop and maintain workflows, Business Rules, UI Policies, Script Includes, and Flow Designer automations.
• Build and manage integrations with third-party systems using REST APIs, web services, and other protocols.
• Collaborate with business analysts and process owners to translate business requirements into scalable technical solutions.
• Perform system administration including upgrades, cloning, access control, and performance monitoring.
• Create and maintain dashboards, reports, and KPIs for performance analytics and process improvement.
• Support platform governance, security compliance, and best practices for instance management.
• Contribute to the ServiceNow roadmap by identifying opportunities for automation and platform optimization.

Salary/ Rate: $70-$80/hr (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week.

About The Company

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

Helping every client make the best hiring decisions possible

Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi Rebecca)

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

• Conduct recorded video interviews
• Transcribe interviews
• Summarize candidate responses
• Generate job-related insights
• Streamline communication and scheduling

Please note that:

The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.

The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role-Dependent):

When applying for certain tech jobs, you may participate in:

• A technical interview
• A coding challenge
• A case study
• A client-specific assessment

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection:

Every candidate's profile including interviews, conversations, and assessments is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human-driven.

Your Rights as a Candidate:

At PTP, every candidate has the right to:

Request a non-AI interview path

Ask how your data is being used

Request access to transcripts or interview recordings

Request deletion of your AI-recorded interview

Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience.

Our Commitment:

For more than 28 years, PTP has focused on putting people first candidates, consultants, employees, and clients.

We're committed to a hiring process that is:

• Transparent
• Compliant
• Equitable
• Powered by innovative technology that enhances not replaces human judgment

Welcome to the future of hiring at Peterson Technology Partners.

We're excited to learn more about you.

Equal Employment Opportunity:

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.