ERP Business Analyst

Description

We are looking for an experienced ERP Business Analyst to support business process improvement within a manufacturing environment in Mentor, Ohio. This role partners with operational and customer-facing teams to evaluate current workflows, identify opportunities for greater efficiency, and translate business needs into practical system and process solutions. The ideal candidate brings strong analytical thinking, experience working in Agile settings, and the ability to communicate clearly across technical and non-technical stakeholders.

Responsibilities:
Assess existing business operations and gather detailed requirements from stakeholders to define effective ERP-related solutions.
Perform gap analysis to compare current processes with desired outcomes and recommend improvements that align with business goals.
Create and maintain clear business documentation, including process maps, functional requirements, and document reviews for accuracy and completeness.
Collaborate with cross-functional teams, including customer service and operations, to support process enhancements and issue resolution.
Participate in Agile Scrum ceremonies and help prioritize business needs for development and implementation efforts.
Analyze workflow challenges and propose system or process updates that improve service levels, reporting, and operational efficiency.
Support testing activities by validating requirements, reviewing results, and confirming solutions meet business expectations.
Assist with ERP-related changes, enhancements, or transition activities by coordinating stakeholder input and tracking business impacts.

Requirements

5+ years of experience in business analysis, preferably in a manufacturing or ERP-focused environment.
Demonstrated ability to conduct requirements gathering, process evaluation, and gap analysis for business improvement initiatives.
Experience reviewing business documents and translating findings into actionable recommendations.
Working knowledge of Agile Scrum methodology and participation in iterative project delivery.
Strong communication skills with the ability to work effectively with both business users and technical teams.
Background supporting customer service or call center-related processes is highly valued.
Strong problem-solving skills and attention to detail when analyzing workflows, documentation, and system needs.

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