Title : Change Management Consultant
Location : Remote
In terms of new update for "strong Technical Instructional Design and Enablement experience" it is can be referring to this:
You'd want to see experience like:
- Instructional design: Creating technical training materials such as step-by-step job aids, process guides, presentations, e-learning, curricula, and train-the-trainer materials.
- Technical training: Taking complex Salesforce CPQ/Revenue Cloud processes pricing rules, discounting, approvals, quoting, renewals and turning them into training that Sales, Finance, and Operations users can understand.
- Enablement: Conducting training-needs assessments, identifying what changes by role, facilitating training/workshops, building change champions, measuring readiness/adoption, and supporting users through go-live and hypercare.
Salesforce ARM (Agentforce Revenue Management) is very new.
Revenue Cloud became Agentforce Revenue Management in 2025. So as of September 2026, the ARM branding itself has only been around for roughly a year.
The underlying technology is older. Salesforce had Revenue Cloud Advanced (RCA) and the newer Revenue Cloud platform before the ARM rename, and Salesforce introduced Agentforce for Revenue in July 2025 as part of Revenue Cloud.
Also, people with relevant experience may not call it ARM on their profiles. They may use Revenue Cloud, Revenue Cloud Advanced (RCA), Salesforce CPQ, Revenue Lifecycle Management (RLM), or quote-to-cash terminology instead.
Qualifications
- 5+ years of experience in change management, transformation, or organizational development, with a track record of executing independently across multiple workstreams.
- Direct, hands-on experience with CPQ implementations (Salesforce CPQ or equivalent) required candidates should be able to speak fluently to pricing rules, discounting, approval workflows, and quote-to-cash processes, not just change methodology in the abstract.
- Prosci or CCMP certification preferred; strong working knowledge of structured change management methodologies (Prosci ADKAR, Kotter) required.
- Experience mapping current and future-state quote-to-cash processes in technology or operational change environments; comfortable producing working documentation, not just delivering it.
- Strong writer; able to produce clear, audience-specific communications, training materials, and job aids with minimal editorial support.
- Skilled facilitator who can drive alignment across cross-functional groups, keep stakeholders on schedule, facilitate workshops, and raise blockers directly.
- Well-organized with solid project management instincts and the ability to keep multiple workstreams moving at once.
- Background in enterprise transformation programs touching Finance, IT, Sales, or Operations; familiarity with ERP, CRM, or Q2C implementations strongly preferred.
- Comfortable working through ambiguity, managing resistance, and maintaining momentum when pricing and approval decisions shift.
- Working fluency with AI-enabled productivity tools, including large language model (LLM) assistants, automated summarization, Learning Management System (LMS), Articulate, and AI-assisted drafting, as part of standard workflow.
- Experience working within or alongside a Program Management Office (PMO) preferred.
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