Application Development Manager

Plano, TX, US • Posted 17 hours ago • Updated 17 hours ago
Full Time
No Travel Required
Able to Sponsor
On-site
110000 - 120000/yr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Production Support Manager
  • Application Development
  • Telecom
  • SLA
  • RCA

Summary

 

Technical Manager (Production - Triage)

Location: Plano, TX (Onsite from Day 1)

Fulltime

 

Skills

Incident Management

 

 

Job Summary:

7+ years of program or project management experience.

Oversee the triage, prioritization, and resolution of production incidents. Lead root cause analysis (RCA) to prevent recurring issues. SLA Compliance.

Experience owning program , end to end delivery, and communicating results to senior leadership.

Experience using data and metrics to determine and drive improvements.

Manage Mentor and schedule Tier1 ,Tier2 and Tier 3 technical support team.

Experience implementing repeatable processes and driving automation or standardization.

Strong working knowledge of ITIL frameworks, Agile methodologies, and DevOps practices.

Knowledge of general AI tools.

Certified Scrum Master/PMO Certified.

 

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10111282
  • Position Id: 9043666
  • Posted 17 hours ago
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