System Integration Engineer - (Salesforce architecture & Service Cloud)

Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector’s IT environment. Our team is on the forefront of helping to solve the government''s most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.  

*This is an exempt position. Salary commensurate with experience*

Overview:
Location: Hybrid – Albany, NY
Salary: $140,000 - $150,000

We are seeking a System Integration Engineer who will support our NYS client with critical system upgrades, modernization efforts, and Salesforce integrations. This role serves as a bridge between business stakeholders and technical teams by gathering requirements, designing scalable Salesforce solutions, and helping ensure seamless system and data integration. The ideal candidate brings strong analytical skills, hands-on Salesforce experience, and the ability to support complex technical initiatives from planning through deployment.

Duties:

• Conduct stakeholder workshops to gather, analyze, and document business requirements and translate them into user stories and technical specifications
• Define and implement strategies that support seamless integration of data and application interfaces between business and IT teams
• Configure Salesforce functionality including workflows, validation rules, security models, and flows
• Support development activities involving Apex, Visualforce, and Lightning components
• Analyze current-state business processes and identify inefficiencies to design optimized future-state solutions using process mapping tools.
• Lead User Acceptance Testing (UAT), create test scripts, and coordinate deployments across Salesforce sandboxes
• Perform complex data analysis, build reports and dashboards, and maintain data integrity across systems
• Troubleshoot support issues and resolve complex business and system challenges
• Create documentation including user manuals, process documentation, and release notes
• Provide user support and training related to system functionality and enhancements
• Collaborate with cross-functional teams using Agile/Scrum methodologies and project lifecycle best practices
• Manage multiple complex projects and system enhancement activities simultaneously

• Bachelor’s degree in computer science, information systems, or a related field
• Salesforce Certified Business Analyst and Administrator certifications
• 7+ years of experience working on complex projects with 2 or more years in a leadership role as a System Integration Engineer
• 2+ years of experience in Salesforce architecture and solution design
• 2+ years of experience using Salesforce Service Cloud and CRM
• 2+ years of experience with Salesforce Sales Cloud, Service Cloud, Lightning Experience, and declarative automation tools such as Flows
• 2+ years of experience with Salesforce object modeling, APIs, and data integration patterns
• 2+ years of experience using process mapping software such as Visio or Lucidchart, SQL, and data loader tools
• 2+ years of experience in Requirements Gathering & Analysis: Conduct stakeholder workshops to elicit, analyze, and document business requirements, transforming them into user stories and technical specifications.
• 2+ years of experience in System Configuration & Development: Configure Salesforce functionality (workflows, validation rules, security models, flows) and support developers in creating Apex, Visualforce, and Lightning components.
• 2+ years of experience in Process Mapping & Optimization: Analyze current state processes to identify inefficiencies, designing future state solutions using process mapping tools.
• 2+ years of experience in Testing & Deployment: Lead User Acceptance Testing (UAT), create test scripts, and coordinate deployment across Salesforce sandboxes.

• Analyzing resumes against job requirements
• Supporting our recruiters in candidate data evaluation
• Ensuring consistent review standards across all applications

• Your information is processed securely and used exclusively for recruitment purposes
• Cloud and Things may store your resume in our Applicant Tracking System (ATS) indefinitely for future job matching opportunities
  • You may opt out of long-term ATS storage by emailing your name  and your request to opt out of storing your resume in the ATS to:
• All personal information is handled confidentially in accordance with our privacy policy

• AI processing data is retained for a maximum of 90 days, after which it is deleted
• All data sent to AI tools is encrypted in transit and at rest
• AI tools comply with applicable privacy laws including GDPR and CCPA
• Personal data is anonymized or minimized wherever possible during AI processing

Your Participation
By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process.