Mandatory Qualifications
Level II- More than seven (7) years of experience working on complex projects with 2 or
more years in a leadership role as a System Integration Engineer
More than two (2) years of Salesforce architecture and solution design experience.
Minimum two (2) years experience in using Salesforce Service Cloud and CRM.
Desirable Qualifications
Bachelor's degree in computer science, Information Systems, or a related field.
Salesforce Certified Business Analyst and Administrator certifications.
Two (2) Years Experience with CPQ, Pardot, or specialized Salesforce Industries
clouds.
Two (2) Years experience in Sales/Service Cloud, Lightning Experience, and declarative
automation tools (Flows).
Two (2) Years experience Salesforce object modeling, APIs, and data integration
patterns.
Two (2) Years experience in process mapping software (Visio/Lucidchart), SQL, and
data loader tools.
Two (2) Years experience in Requirements Gathering & Analysis: Conduct stakeholder
workshops to elicit, analyze, and document business requirements, transforming
them into user stories and technical specifications.
Two (2) Years experience in System Configuration & Development: Configure
Salesforce functionality (workflows, validation rules, security models, flows) and support
developers in creating Apex, Visualforce, and Lightning components.
Two (2) Years experience in Process Mapping & Optimization: Analyze current state
processes to identify inefficiencies, designing future state solutions using process
mapping tools.
Two (2) Years experience in Testing & Deployment: Lead User Acceptance Testing
(UAT), create test scripts, and coordinate deployment across Salesforce sandboxes.
Key Responsibilities
• System Configuration & Development: Configure Salesforce functionality (workflows,
validation rules, security models, flows) and support developers in creating Apex,
Visualforce, and Lightning components.
• Process Mapping & Optimization: Analyze current state processes to identify
inefficiencies, designing future state solutions using process mapping tools.
• Testing & Deployment: Lead User Acceptance Testing (UAT), create test scripts, and
coordinate deployment across Salesforce sandboxes.
• Data Management & Reporting: Perform complex data analysis, build reports and
dashboards, and maintain data integrity.
• Support & Documentation: Troubleshoot support issues, create documentation (user
manuals, release notes), and provide training.
• Required Technical Skills
• Salesforce Platform: Proficient in Sales/Service Cloud, Lightning Experience, and
declarative automation tools (Flows).
• Technical Knowledge: Understanding of Salesforce object modeling, APIs, and data
integration patterns.
• Methodologies: Experience with Agile/Scrum and project management lifecycles.
• Tools: Proficient in process mapping software (Visio/Lucidchart), SQL, and data loader
tools.
Required Soft Skills
• Communication: Ability to bridge communication between technical teams and non-
technical business users.
• Problem-Solving: Strong analytical capabilities to resolve complex business
challenges.
• Project Management: Ability to manage multiple, complex projects simultaneously.
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