Job Title: Senior Chatbot/Voice Enablement Developer [On W2 ]
Location: Remote
Duration: 6+ months contract
Must work EST time zone hours
Requirements:
5+ years experience in software engineering with 3+ years in conversational AI (chat and voice). Expertise in Azure, Azure AI Foundry, Azure AI Search, LLM/NLU orchestration, Vector DB s and whisper/voice models and familiarity with WebRTC services Strong backend development skills (Python,C# , REST APIs). Knowledge of cloud platforms (Azure preferred), CI/CD, and security best practices Ability to work independently and collaboratively in an agile, fast-paced, high-impact environment.
Responsibilities:
Design and develop enterprise-grade chatbot and voice solutions using Azure Bot Service, Power Virtual Agents and integrations (e.g. Genesys, Twilio, Microsoft Teams).
Implement and optimize LLM pipelines, ASR/TTS for voice bots, and retrieval-augmented generation (RAG) for knowledge-driven responses.
Integrate conversational systems with client platforms (CRM, ITSM, security solutions) via APIs and event-driven architectures.
Ensure compliance and security, including PII protection, encryption, and adherence to global standards (GDPR, accessibility).
Monitor and improve performance through analytics, A/B testing, and continuous optimization of containment rate, latency, and CSAT.
Collaborate cross-functionally with product and engineering teams; mentor junior developers and establish best practices.
About IDEXCEL, INC
Idexcel is an IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives. Idexcel, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law
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