Field Technician

RESPONSIBILITIES:
Kforce is looking for a Field Technician to support their client in Jacksonville, FL.

Responsibilities:
End-user & Device Support:
* Provide onsite support for 40-50+ users (varies by location)
* Troubleshoot Windows OS issues and basic Microsoft application problems
* Support mobile devices (iPhone & Android): basic setup, compliance, and simple iOS troubleshooting
* Assist with Intune mobile device management compliance for phones & iPads
* Help users transition from Google Suite to Microsoft 365
* Perform MFA enrollment and support

Hardware & Equipment:
* Handle light hardware needs (keyboards, cables, peripherals, etc.)
* Assist with hardware deployments across branch offices and work sites

Network & Infrastructure Support:
* Perform basic network administration; Network+ level preferred
* Rack and stack switches and support simple network connectivity issues
* Engage with enterprise tools and infrastructure under enterprise standards

Ticketing & Escalation:
* Work tickets in Fresh Service (transitioning to ServiceNow)
* Follow structured escalation paths to the HQ IT hub
* Document work thoroughly and communicate clearly with end users and leadership

REQUIREMENTS:
* 3-5 years of network support
* Experience supporting Windows based environments
* Experience with ServiceNow (preferred but not required)
* Experience with Microsoft 365 and cloud-based environments
* Hands-on experience supporting enterprise network equipment and products including: (Palo Alto, Cisco Catalyst, Meraki, Fortinet)
* General knowledge of mobile devices (iOS/Android)
* Strong communication skills - written, verbal, and customer facing
* Comfort with simple hardware fixes and hands-on support tasks
* Ability to perform in high-volume settings
* Valid driver's license and ability to travel between sites

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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